Service Desk Analyst I

About [Employer hidden — sign up to reveal]. Consulting

[Employer hidden — sign up to reveal]. Consulting is a global strategy consulting firm that addresses the most critical commercial issues for the leaders of some of the world's most successful businesses. Clients come to us time and again because we are proven to act as an insightful expert and a trusted partner. We are uncompromising in our approach to help clients make better decisions at crucial moments, changing the trajectory of their enterprise, delivering improved business performance and creating greater shareholder returns. Our teams combine our core capabilities of research, benchmarking, modelling, data & analytics and strategy development to create game-changing insights and practical solutions that seize competitive advantage and unlock new growth opportunities. We enable clients to make critical decisions with greater certainty and empower them to master their moments of truth. With more than 2,300 professionals located across five continents, [Employer hidden — sign up to reveal]. specialises in Strategy and Mergers & Acquisitions (M&A) support with clients across the full range of corporates and private equity. We are expert in a wide range of industries, including Life Sciences and healthcare, retail and consumer, financial services, industrials, energy and transportation. https://www.lek.com/

Job Description

The [Employer hidden — sign up to reveal]. IT Department is seeking a Service Desk Analyst I to join the team. This position will report directly to the Regional Service Desk Team Lead. The Service Desk Analyst I will be providing excellent face to face customer service, can confidently follow instructions to deliver zero defect deployments, takes direction well, executes assigned project tasks on time, and is self-motivated. This is a brilliant opportunity to be able to kick off your career in IT.

Responsibilities

• Providing level 1 support to the [Employer hidden — sign up to reveal]. global staff via multiple communication channels including but not limited to phone, video, chat, in person, and email
• Troubleshooting hardware and software issues courteously and expeditiously
• Keeping inventory accurate and assessing the requirement for IT equipment
• Answering and appropriately handling customer support requests via phone, e-mail, voice mail, and instant messaging.
• Managing regional staff motion procedures such as account creation, laptop imaging and configuration, desk setup, mobile configuration, equipment distribution and collection etc.
• Liaising with regional admin or smart hands to setup/reimage laptops in remote offices when required
• Managing IT equipment upgrades for the region
• Work with supplier warranty to repair broken laptop and mobile
• Other IT related functions and projects as requested that are not limited to daily support

Qualifications

Technical Skills

• Understanding of PCs, tablets, mobile phones, peripherals, and various operating systems including but not limited to Windows, Apple iOS, and Android
• An aptitude for acquiring technical skills and an eagerness to learn about all [Employer hidden — sign up to reveal]. software and hardware

Work style

• Excellent verbal and written communication skills
• Excellent customer service, including empathic listening skills
• Solid self-starter with the ability to work in a team environment
• Excellent follow-up skills to see tasks through to resolution and communicate problem status to end users such as notification of completion, notification of delay, and rationale
• Excellent organizational skills, prioritizing and managing multiple tasks
• Solid ability to offer and accept feedback and constructive suggestions
• Strong people skills and a knack for problem solving

Professional experience and Education

• Experience in a customer focused role
• Associates and/or Bachelor’s degree or certificate program

Diversity and inclusion at [Employer hidden — sign up to reveal].

Here at [Employer hidden — sign up to reveal]., we appreciate the value of a diverse and inclusive workforce and are committed to a culture that is inclusive and accepting of all people. Above all, we are committed to ensuring that all employees are treated with respect and dignity. [Employer hidden — sign up to reveal]. Consulting is an Equal Opportunity Employer. We have several affinity groups to support and enrich our employees and in addition, our Diversity and Inclusion committee celebrate events throughout the year with a focus on awareness and education. For further information on the [Employer hidden — sign up to reveal]. career journey: https://www.lek.com/join-lek/the-lek-career