Primary Role Responsibilities

• Welcoming all guests who arrive at [Employer hidden — sign up to reveal], providing bag portering, and working closely with Reception to provide a seamless experience.
• Ensure the lobby, entrance, and forecourt areas remain clean, tidy, and guest-ready at all times.
• Provide a consistently excellent level of guest service in accordance to our service principles and values, ensuring that all guests receive special attention and recognition.
• Coordinate luggage storage, tagging, and retrieval with accuracy and care.
• Work closely alongside all other departments especially Reception to ensure excellent communication and be proactive in assisting other departments as required.
• Manage the welcome and seating of any groups of guests before entering the building.
• Offer additional services to make the guest experience more seamless i.e. making restaurant reservations, assisting in directions, providing local recommendations.

Applicant Requirements

• Hands on approach to all aspects of the role, being proactive to carry guests luggage and provide general assistance.
• An enthusiastic individual who will promote our culture of positivity.
• Be task oriented with a great pride for the work they do and attention to detail.
• Flexible with shift patterns and available around the needs of our business.
• Successful candidates must demonstrate having researched our brand and a genuine desire to be part of our team.

What We Offer

Financial: Special discounts on stays and dining at any [Employer hidden — sign up to reveal], bonuses, additional holiday day, meals on duty and uniforming.

Wellbeing: Employee Assistance Program, mental health support, flexible working, meaningful initiatives.

Career Development: Accredited training, certified resources, annual appraisal, opportunities for internal and external training including Apprenticeships.

About [Employer hidden — sign up to reveal]

[Employer hidden — sign up to reveal] is a growing UK-based lifestyle brand, known for stylish hotels, brasserie Grills and upscale cocktail Bars. [Employer hidden — sign up to reveal] has locations in Edinburgh, Glasgow, Leeds, Manchester, Newcastle and more. [Employer hidden — sign up to reveal] is synonymous for delivering attentive and genuine guest service and has been voted within The Caterer’s Top 15 Best Employers in Hospitality for five years. Also featured in the Sunday Times Best Places to Work. Awarded 'People Team of the Year' and over 75% of leaders promoted internally.

Apply

Please send us your up to date CV.