Receptionist

Primary Role Responsibilities

• To carry out Reception duties including welcoming guests to [Employer hidden — sign up to reveal], checking in and out guests, carrying out ad hoc requests, making bedroom and table reservations, light housekeeping tasks, and handling guest billing.
• Provide a consistently high level of guest service in accordance to our service principles and values, ensuring that all guests receive special attention and recognition.
• To have a comprehensive knowledge of the Front Office computer systems.
• Work closely alongside all other departments to ensure excellent communication and be proactive in assisting other departments as required.
• Offer additional services to make the guest experience more seamless i.e. making restaurant reservations, assisting in directions, delivering items to rooms.

Applicant Requirements

• A minimum of two years working experience in a hospitality setting, preferably in a hotel environment.
• A strong administrator with the ability to prioritise and work at pace.
• Experience working in 4* and 5* hotels are strongly preferred.
• Great communicator and a genuine people person.
• Hands-on approach to all aspects of the role, available to work flexible shifts and present in the business during peak times.
• Fully computer literate. A knowledge of a property management system is desirable however full training will be given.
• An enthusiastic individual who will promote our culture of positivity.
• Be task oriented with a great pride for the work they do and attention to detail.
• Flexible with shift patterns and available around the needs of our business.
• Successful candidates must demonstrate having researched our brand and a genuine desire to be part of our team.

What We Offer

In addition to being part of a culture infused with positivity and opportunity for ongoing development, tangible benefits you could enjoy when you join our team include:

• Financial: Special discounts on stays and dining at any [Employer hidden — sign up to reveal], bonuses to recommend a friend, additional holiday day on first anniversary, meals on duty and uniforming.
• Wellbeing: Employee Assistance Program with mental health support, video GP consultations, family-friendly flexible working, meaningful initiatives.
• Career Development: Accredited compliance training, external certified resources, continuous professional development, internal and external training courses including Apprenticeships.

About [Employer hidden — sign up to reveal]

[Employer hidden — sign up to reveal] is a growing UK-based lifestyle brand, known for stylish hotels, bustling brasserie Grills and upscale cocktail Bars. [Employer hidden — sign up to reveal]'s story started with two boutique hotels on the outskirts of Edinburgh and Glasgow, and has expanded into prime city centre locations in Glasgow, Leeds, Manchester, and Newcastle with more in the pipeline. [Employer hidden — sign up to reveal] is synonymous for delivering attentive and genuine guest service and has been voted within The Caterer’s Top 15 Best Employers in Hospitality for the last five years. Also featured within the Top 10 employers in the 2024 Sunday Times Best Places to Work, and awarded the Spotlight Award for Best Places to Work for LGBTQIA+ employees. Winners of The Cateys ‘People Team of the Year’, with award-winning internal training programmes within [Employer hidden — sign up to reveal] Academy fostering continuous development.

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