The job

You will act as the primary bridge between the business and IT, translating strategic objectives into technology solutions. Reporting to the Head of IT, you will own the enterprise SaaS portfolio, build trusted relationships with senior business stakeholders, and, as a confident, hands-on IT generalist, ensure the day-to-day technology experience of staff is seamless. This is a standalone role requiring someone who is equally comfortable presenting a technology strategy to the leadership team and troubleshooting a conferencing system before an important meeting.

Responsibilities

• Technology Strategy & Planning
  • Partner with senior leaders and department heads to understand business goals and co-develop a technology strategy that actively enables them
  • Support the Head of IT to develop and maintain a multi-year IT roadmap, presenting it to stakeholders on a regular basis
  • Identify and champion opportunities to improve business performance, efficiency and competitive advantage through technology
  • Contribute to annual IT budgeting and business case development for technology investment.
• SaaS & Software Lifecycle Management
  • Own the end-to-end lifecycle of the company's SaaS portfolio — from evaluation and procurement through to renewal, rationalisation and retirement
  • Manage vendor relationships, contracts and licence optimisation to ensure value for money and appropriate usage
  • Maintain a clear, current inventory of all software assets, their owners, costs and renewal schedules
  • Lead or support the selection and implementation of new software platforms, working closely with business stakeholders and the offshore support team.
• Stakeholder Engagement & Relationship Management
  • Serve as the trusted, visible, on-site technology advisor to business stakeholders at all levels
  • Translate business needs into clear, actionable requirements for the offshore IT support team
  • Act as the escalation point and internal advocate for the business when offshore support is insufficient or unresponsive
  • Produce clear, accessible technology communications and updates for non-technical audiences.
• IT Governance & Risk
  • Ensure software and systems comply with relevant data protection, security and licensing obligations
  • Identify and manage technology-related risks, feeding into broader business continuity and risk planning
  • Define and maintain appropriate IT policies and standards in conjunction with the Head of IT.
• Hands-on Support (as required)
  • Provide practical, on-site support when the situation demands it — including troubleshooting meeting room AV and conferencing equipment, supporting new starter onboarding, and resolving issues that cannot be addressed remotely
  • Be the visible, competent face of IT in the office, ensuring issues are resolved quickly and professionally.

Skills & Experience

Essential

• Demonstrable experience in an IT Business Partner, IT Manager or senior technology generalist role, with responsibility for stakeholder engagement at a senior level
• Strong understanding of SaaS platforms and software contract and licence management
• Proven ability to develop or contribute to technology roadmaps and strategies, and to communicate them clearly to non-technical audiences
• Experience translating business requirements into IT solutions, working with internal or external delivery teams
• Comfortable operating hands-on in a small company environment, including resolving practical IT issues as needed
• Strong organizational and prioritization skills, with the ability to manage a varied workload independently.

Desirable

• Experience managing or coordinating an offshore or outsourced IT support function
• Familiarity with IT governance frameworks such as ITIL
• Experience with software procurement and vendor negotiation
• Exposure to cyber security principles and data protection obligations (e.g. UK GDPR).

How we work

We’re a mission-led, product-driven team. We move fast, stay focused and take ownership – from brief to build to impact. Debate is encouraged. Decisions are shared. We care about craft, ship with purpose, and always raise the bar.

You’ll be working with people who take their work seriously, not themselves. It takes commitment, resilience, and the drive to keep going when things get tough. Because better health outcomes are worth it.

What you'll get

• Competitive salary and annual reviews
• Opportunity to participate in [Employer hidden — sign up to reveal]’s performance incentive scheme
• Paid holiday, sick leave, and female health leave
• Enhanced parental leave and pay for maternity, paternity, same-sex and adoptive parents
• Accelerated professional growth through world-changing work and learning support
• In-person collaboration and work in a hybrid model, with 3 days per week spent in the office
• 5-week fully paid sabbatical at 5-year Floversary
• [Employer hidden — sign up to reveal] Premium for friends & family, plus more health, pension and wellbeing perks

Diversity, equity and inclusion

Our strength is in our differences. At [Employer hidden — sign up to reveal], hiring is based on merit, skill and what you bring to the role – nothing else. We’re proud to be an equal opportunity employer, and we welcome applicants from all backgrounds, communities and identities. Read our privacy notice for job applicants.