Casualty Defence Claims Handler

Introduction

At [Employer hidden — sign up to reveal], we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

This is an exciting opportunity to join [Employer hidden — sign up to reveal] in a newly created role, driven by a new client win and the ongoing growth of our company! As a Casualty Defence Claims Handler, you'll take ownership of your own caseload of pre-litigated Employers’ Liability and Public Liability claims. From workplace injuries to third-party accidents and property damage, you'll play a vital role in delivering timely, commercially focused outcomes while maintaining exceptional service standards for our clients.

How you'll make an impact

• Managing a portfolio of EL/PL claims from first notification to settlement, ensuring compliance with service level agreements.
• Setting up and acknowledging new claims promptly, while maintaining clear communication with clients throughout the process.
• Conducting detailed liability investigations, gathering evidence such as statements, inspection records, and training documents.
• Liaising with insured clients, brokers, witnesses, medical professionals, and third parties to progress claims efficiently.
• Accurately reserving files and regularly reviewing reserves to ensure they remain appropriate.
• Negotiating settlements with claimants, representatives, insurers, and legal firms to achieve fair and commercially sound outcomes.
• Assessing quantum using Judicial College Guidelines, medical evidence, and relevant case law.
• Identifying potential fraud indicators and escalating cases appropriately.
• Ensuring compliance with Pre-Action Protocols for Low Value and Standard EL/PL Claims.
• Preparing clear file summaries, reports, and recommendations for clients and senior management.
• Supporting Claims Managers and the Defence Operations Manager as needed.

About You

• Previous experience handling EL/PL claims within an insurer, TPA, law firm, or defence environment.
• Understanding of personal injury, liability principles, and relevant legislation (e.g., Health & Safety at Work Act, Occupiers’ Liability Act).
• Self-motivated and proactive, with the ability to take initiative.
• Strong verbal and written communication skills, with the ability to engage confidently with clients and stakeholders.
• Exceptional organisational skills, attention to detail, and the ability to manage multiple cases effectively.
• Flexibility to adapt to unexpected situations, including working additional hours when necessary.
• Eligible to work in the UK.

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which [Employer hidden — sign up to reveal] will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, [Employer hidden — sign up to reveal] has led with a commitment to sustainability and to support the communities where we live and work. [Employer hidden — sign up to reveal] embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. [Employer hidden — sign up to reveal] is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities. We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with [Employer hidden — sign up to reveal]. If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch. Our employing entity, Arthur J. [Employer hidden — sign up to reveal] Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. [Employer hidden — sign up to reveal] believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, [Employer hidden — sign up to reveal] will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Transparency in AI Usage

At [Employer hidden — sign up to reveal], we are committed to leveraging innovation technologies to enhance our recruiting process while maintaining fairness, transparency, and a human-centric approach. As part of this commitment, we utilize Artificial Intelligence (AI) tools to support and streamline certain aspects of the recruitment process. These AI tools are used to assist with tasks such as answering questions, scheduling interviews, and capturing pre-screening information to ensure alignment with candidate qualifications. We are committed to guarding against unintended uses, unauthorized access, and potential harm associated with AI systems. We are committed to maintaining transparency in our use of AI and ensuring that all candidates are treated fairly and equitably throughout the recruitment process. Any data captured through the use of AI will be managed in accordance with our Global Applicant Privacy Statement. Our goal is to utilize technology that consistently generates accurate, reliable, and consistent results.

Third Party Recruiters

Search firms, consulting firms, or individuals who submit unsolicited resumes acknowledge that those resumes are available for [Employer hidden — sign up to reveal]'s consideration without any obligation to pay finder/referral fees. [Employer hidden — sign up to reveal], or any of its subsidiaries, will only pay a fee for a successful candidate placement when there is an agreement in place with the providing entity and the candidate submission complies with the regional guidelines for such submissions.

Avoid Phishing Scams

[Employer hidden — sign up to reveal] never extends an offer of employment or requests any personal identification information without having received an online application and conducted one or more in-person or video interviews. We also do not use Skype, Zoom, Telegram or Gmail as part of our hiring process. If you have received any communication referencing the offer of a job at [Employer hidden — sign up to reveal] and you have not submitted an online application or been interviewed by a [Employer hidden — sign up to reveal] employee, please do not assume that the offer is being sent from a legitimate [Employer hidden — sign up to reveal] representative. The Federal Trade Commission, the United States’ consumer protection agency, has published resources for detecting job scams. If you have concerns related to this issue, consider the following actions: 1) file a report with your local police department; 2) file a complaint with the Internet Crime Complaint Center; and/or 3) file a complaint with the U.S. Federal Trade Commission.

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