Job Description

At [Employer hidden — sign up to reveal], we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of [Employer hidden — sign up to reveal].

We are looking to recruit an Account Handler to join our growing Real Estate team based out of our Chichester office. Our team is a fast-paced, collaborative group of dynamic professionals who are all driven to succeed. If you share this attitude, we look forward to hearing from you.

You will be responsible for providing technical account servicing support and ensuring effective servicing of client accounts. This is an exciting opportunity to work with some of the largest property management companies in the UK, managing big portfolios and supporting the renewal process throughout the year. If you have the technical expertise and a passion for property insurance, we encourage you to apply.

How you'll make an impact

• Portfolio Management: Support the servicing of large property management portfolios, including renewals, technical queries, and mini projects throughout the year.
• Documentation: Create and manage documents for new customers, mid-term adjustments, and renewals, ensuring accuracy and timely entry into systems to maintain data integrity.
• Renewal Process: Assist with renewals throughout the year, including key renewal dates throughout the year, ensuring all cover is bound by the renewal date.
• Client and Insurer Liaison: Work closely with clients and insurers to confirm cover, process policies, and follow up on outstanding documentation.
• Technical Expertise: Handle technical queries related to property risks, including residential, commercial, terrorism, engineering, and construction.
• Compliance: Apply legal and regulatory policies in line with internal procedures and insurance contracts.
• Account Queries: Address account queries and credit control matters, escalating concerns as necessary.

About You

• Commercial insurance knowledge is essential, ideally with Property experience.
• Holding or working towards one of the Chartered Insurance Institute Qualifications: Cert CII/Dip CII is desirable as is being educated to GCSE standard or equivalent.
• Worked to targets within a regulated, measurable framework and achieved SLA’s.
• Evidence of rapport-building and experience in providing solid customer service focus with outstanding communication and social skills.
• Due diligence and process driven to deadlines, happy to forward plan, organise and analyse information.
• Highly accurate with a strong attention to detail, using initiative when assisting team members.
• Fully proficient in Acturis.
• Eligible to work in the UK.

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Minimum core benefits:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which [Employer hidden — sign up to reveal] will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…

Inclusion and Diversity

[Employer hidden — sign up to reveal] embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The [Employer hidden — sign up to reveal] Way to its fullest. [Employer hidden — sign up to reveal] is Disability Confident Committed. Should you require reasonable adjustments to your application, please get in touch with [Employer hidden — sign up to reveal]. Our employing entity, [Employer hidden — sign up to reveal] Services (UK) Limited, is proud to be accredited as a Living Wage employer. [Employer hidden — sign up to reveal] believes that all persons are entitled to equal employment opportunity.

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