Team Leader Devitt

Job Description

At [Employer hidden — sign up to reveal], we help clients face risk with confidence. We value curiosity, celebrate new ideas, and empower you to take ownership of your career. If you’re ready to bring your unique perspective to a place where your work truly matters; think of [Employer hidden — sign up to reveal].

Overview: Do you enjoy coaching and mentoring others? We’d love you to apply for our Team Leader opportunity in our Motorhome and Motorbike insurance team.

Benefits:

• A generous base salary, dependent on experience, Plus Bonus
• Monday – Friday, between 9am – 6pm, with one Saturday morning per month, on rotation.
• Benefits include 25 days holiday, pension, and life insurance.
• Training opportunities, fully funded qualifications, and learning and development courses.
• Progression opportunities.
• Department events.
• Fun, positive work culture.
• [Employer hidden — sign up to reveal] Premiership Rugby Tickets.
• [Employer hidden — sign up to reveal] Benefits Choice Portal.
• Employee referral scheme.

How you'll make an impact

Summary of the role: In this role, you will be managing a team of up to 10 call centre agents who are all currently performing to a high standard!

• Motivating, developing, and empowering a high-performing team of Call Centre Agents to deliver results and exceed targets.
• Driving daily success through smart call centre management: handling inbound/outbound activity efficiently, managing call queues, and hitting service level agreements.
• Coaching and mentoring your team. Celebrating top performers, supporting underperformers with improvement plans, and unlocking everyone's full potential.
• Analysing performance metrics and using data-driven strategies to optimise productivity, improve service delivery, and meet KPIs.
• Ensuring every customer interaction is a great one with the ability to resolve escalations swiftly and accurately, whilst maintaining high levels of satisfaction.
• Collaborating with the wider business to shape sales strategies, identify new opportunities, and stay ahead of market trends.
• Recruiting top talent and making sure your team is always equipped with up-to-date knowledge and industry compliance.
• Working cross-functionally with other departments and team leaders to build a strong, collaborative, and high-impact call centre environment.
• Aligning with stakeholders, championing best practices, and driving continuous improvement across the operation.

About You

Skills and Experience Required/Desired:

• Candidates must have proven experience working in a contact centre environment, ideally within insurance, although this is not essential.
• A proactive, solution-focused mindset with a flexible, can-do attitude.
• Strong interpersonal skills and being able to connect, communicate, and build trust across all levels, including senior leadership.
• Confident in influencing decisions, managing conflict with empathy, and navigating challenging situations with professionalism.
• A natural leader with the ability to motivate others and drive performance through strong people management.
• Highly organised and self-motivated, skilled at prioritising, meeting deadlines, and delivering results under pressure.
• A strategic thinker who can also deep-dive into details, analyse data, and spot opportunities for improvement.

About Us: [Employer hidden — sign up to reveal] is a global leader in insurance, risk management and consulting services. Our employing entity, Arthur J. [Employer hidden — sign up to reveal] Services (UK) Limited, is proud to be accredited as a Living Wage employer. [Employer hidden — sign up to reveal] is committed to diversity of opportunity for all.

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which [Employer hidden — sign up to reveal] will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…

Application Instructions

To apply, click the 'Apply Now' button on this page which will redirect you to the [Employer hidden — sign up to reveal] application portal. For reasonable adjustments, contact [Employer hidden — sign up to reveal]. For general inquiries, email [Employer hidden — sign up to reveal].