Resort General Manager

About the Resort

Welcome to North Wales' newest resort! Opening early 2024, this unique and captivating resort is being developed for everyone to enjoy. Located in the pretty village of Dyserth in the Welsh county of Denbighshire, a stones throw away from the North Wales coast and miles of sandy beaches, our guests will be able to enjoy a range of exciting live acts and entertainment, spa and beauty treatments, gym & leisure facilities plus some of our wonderful food and drink options.

Job Overview

This is an amazing opportunity for an experienced General Manager to lead and grow our fantastic teams based at our newest Luxury Resort in North Wales. The role involves overseeing all resort operations and managing a range of businesses. This would suit those who thrive in a fast paced, friendly, and dynamic holiday resort environment. As a General Manager, you will be accountable for the effective management of all aspects of the resort. Reporting to the Head of Operations and our family Directors, we are looking for an experienced operator, who is enthusiastic and engaging to successfully lead our dynamic luxury resort team.

Key Responsibilities

• Managing, organising, controlling, and supervising efficiently all elements of the resort in line with current group policies and procedures ensuring delivery of the financial targets.
• Have an honest, professional and a respectful approach.
• Experience of planning and organising projects.
• Ability to bring clarity of purpose to the team.
• Track record of delivering excellent customer experiences and achieving strong commercial performance.
• Good & relevant IT skills, including knowledge of Excel, Word and e-mail.
• Previous experience in the holiday resorts/parks industry and management of a similar size operation would be hugely advantageous.
• Recruiting talented team members. Retaining, motivating, training and consistently developing the department heads along with their direct reports to ensure we get the best from our people and deliver/exceed our guest expectations.
• Excellent communication skills at all levels.
• Taking full responsibility of all revenue streams including Holiday Sales, Food & Beverage, Leisure & Spa Operations, Entertainments and all park overheads whilst being directly accountable for the operation of all areas of the park in accordance with company group standards of product, presentation, and service.
• Managing agreed budgets of controllable expenses and wage costs, alongside determining, and implementing strategies to increase year on year sales and to achieve agreed gross profit margins across all departments.
• Regularly exploring competitor activity, market trends and new initiatives.

Benefits

• Competitive annual salary
• Career progression for those looking to grow.
• Excellent annual bonus scheme
• Discounted holidays across North Wales and Cumbria
• Dozens of discounts at local venues and attractions
• Corporate gym membership
• Fabulous location in a stunning tourist location
• Employee discounts
• Free on-site parking

About [Employer hidden — sign up to reveal]

[Employer hidden — sign up to reveal] is family owned for 100 years! We welcome over 9000 families to North & West Wales and Cumbria each year across our 20 holiday parks, luxury hotels and restaurants. Our guests are at the heart of everything we do, we operate within an ethical culture of respect, diversity, and social responsibility.

We're extremely proud of our dynamic and talented team who are always expanding here at [Employer hidden — sign up to reveal]. From seasonal and part-time roles to full-time positions - there's a career waiting for you!

Application

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