Purpose

To provide the best level of service to [Employer hidden — sign up to reveal] customers in accordance with the Company’s standards and procedures, and to assist the Store Manager in all aspects of the business including sales, security and stock control.

Responsibilities

• Assist in customer relations by maintaining excellent customer service at all times, including up-to-date knowledge of store products on display.
• Identify selling opportunities and act on these.
• Assume responsibility for housekeeping standards both inside and outside the store according to Company standards.
• Ensure stock is controlled and merchandised to Company standards at all times.
• Assist with promotional set-up.
• Ensure premises are safe and secure at all times.
• Comply with Company regulations for cash handling and administration.
• Comply with health and safety information and all licensing and trading standards legislation.
• Any other duties relevant to the post.

Qualifications

Essential: Maths and English GCSE Grade C or above or equivalent.

Desirable: WSET Foundation Certificate.

Skills & Experience

Essential:

• Three months previous experience in a retail environment.
• Communication skills – ability to communicate effectively with internal and external customers.
• Customer focused – maintains professional level of customer service and works to exceed expectations.
• Ability to actively sell to customers.
• Personal drive and a positive, enthusiastic “can do” attitude.
• Good standard of dress and appearance.
• Good team player with ability to work in a team environment.

Desirable:

• Interest and/or knowledge of wine.
• Previous experience of cash handling.
• Previous experience of stock handling and control.

About [Employer hidden — sign up to reveal]

With 84 stores across Northern Ireland and over 500 staff, we are conveniently located in major locations across the province. Our friendly local wine experts are endowed with a wealth of wine knowledge certified by Wine and Spirits Education Trust.