Senior Service Advisor

Job Details

• Reference Number: SSAMK0124
• Location: Milton Keynes
• Contract Type: Full-Time Permanent
• Salary: £26000 per Annum
• Closing Date: 31/03/2024

About [Employer hidden — sign up to reveal] Limited

[Employer hidden — sign up to reveal] Limited are a regional dealer group based across London and the Home Counties. Formed in 2003, the group represents Honda, Mazda, KIA, Mazda, Renault, Dacia & Hyundai across the region. The group employs almost 305 people across 18 businesses and has an annual turnover close to £180m.

Role Overview

We have a fantastic opportunity for an experienced Service Advisor to join our busy Service Department at our Milton Keynes branch. The role is with a busy multi-franchise dealership that requires someone who can deal with high volumes, whilst also delivering a high standard of customer service. All our Service Advisors represent both [Employer hidden — sign up to reveal] and one of our 7 vehicle brands. As part of our aftersales team, you will be responsible for handling face to face, phone and email queries and converting these to workshop bookings. You will manage the end-to-end customer experience.

• Respond to enquiries from new and existing customers who need to make use of our workshop facilities.
• Provide outstanding customer service as the face of both [Employer hidden — sign up to reveal] and our partner vehicle brands as you guide our customers through their visit to our workshop for repairs and maintenance.
• Meet team and individual targets by the sales of added value products such as continuing maintenance plans.
• Manage the vehicle handover process, ensuring compliance with all processes when our customers collect their vehicles after repair.
• Adhere to [Employer hidden — sign up to reveal] and industry regulations.

Minimum Requirements

• The ideal candidate must have previous motor trade experience and a steady work history.
• At least 2 years’ experience working within the motor trade/car dealership as a Service Advisor.
• Experienced applicants from independent garages would be considered.
• Kerridge experience is preferrable but not essential.
• We are looking for candidates that are confident, friendly, and professional, with a strong customer service background, with the ability to multi-task and meet tight deadlines.

Career Progression

With 305 members of the team across 18 dealerships, opportunities for progression frequently arise. In fact, many of our current departmental managers entered [Employer hidden — sign up to reveal] in similar roles and have developed in their career while remaining in the business.

Why [Employer hidden — sign up to reveal]?

[Employer hidden — sign up to reveal] are a multi-award-winning company with strong values that put our people and customers at the heart of everything we do. Benefits include:

• NO WEEKEND WORKING
• An un-capped bonus scheme with very high earning potential
• Minimum of 29 days holiday per year, increasing to 33 days with length of service rewards.
• State of the art dealership facilities
• Preferential rates on new and used vehicles, parts purchases, and servicing across all our franchises.
• Cycle to work scheme.
• Access to a brand-new car through the [Employer hidden — sign up to reveal] Employee Car Scheme
• [Employer hidden — sign up to reveal] Employee Benefits programme giving access to discounts across high street and on-line retailers
• Life Insurance
• Group Contributory pension scheme
• Career development opportunities and career progression
• In-house and manufacturer training
• Enhanced maternity & paternity leave after a qualifying period
• £500 colleague referral bonus
• Independently certified as a Great Place to Work
• Annual Christmas party for you and your partner

About [Employer hidden — sign up to reveal] (Extended)

[Employer hidden — sign up to reveal] are a multi-franchise vehicle dealership network representing Honda, Mazda, Kia, Renault and Dacia with branches across London, The Thames Valley and the Home Counties. Our professional sales and service teams strive to give the best possible service in the purchase and maintenance of your new or used car and we aim to provide complete customer satisfaction. Above all, [Employer hidden — sign up to reveal] is a family business. Paul Brayley started work as an apprentice automobile technician at the age of 16. Now as Managing Director, he’s had experience at all levels over his 40+ year career. Needless to say, Paul knows the car business inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has expanded the group from humble beginnings in 2003, to the successful business of today. Now, another family business, the Dubai-based conglomerate AW Rostamani, has become part of [Employer hidden — sign up to reveal] though their recent major stakeholder investment. From their first, small-scale business venture in 1954, the Rostamani family now run a multi-billion dollar conglomerate through having remained committed to enriching lives through exceptional products and services. Also with significant experience and expertise in the car industry, they’re the ideal partners to power [Employer hidden — sign up to reveal] forward in the future. We have exciting growth opportunities in the years ahead with the expansion of our existing network, investment in staff development as well as exploring new brand opportunities. This drive and vision has reinforced our passion and determination to give our valued customers the widest choice, the highest quality cars and the best possible customer service. Our customers really are at the heart of everything we do.

“It's our stated policy to treat every visitor to [Employer hidden — sign up to reveal] as a welcomed guest in our home... Every day. Every time. Without fail. No exceptions.”