UK Facilities Manager

About the Role

The facilities department at [Employer hidden — sign up to reveal] are key to keeping our Retail Estate and Head office safe, compliant, and operational. Our retail estate consists of over 125 stores including 40 cafes, alongside our restaurant Rabot which is placed beautifully in Borough Market. With substantial growth over the past 5 years and plans to continue to develop, the UK Facilities Manager will lead the department on a journey of innovative transformation to continue its success of delivering quality, cost effective and time efficient solutions for maintenance, releasing our store colleagues time to serve.

You will be a process driven expert in the FM arena with the ability to strategically identify improvement programmes as well as the implementation of new processes and strategies. Having worked with a variety of contractors and suppliers, you will have a solid understanding of managing PQQ projects and Tenders with the ability to commission, manage and monitor performance and budgetary requirements. You will also have a solid understanding of both contract management within FM and the appropriate health, safety and environmental legislation.

Reporting to the UK Retail Estate Manager, you will manage the facilities team to deliver SLAs and KPI’s across the existing retail estate as well as or new onboarding sites throughout the UK.

Key Responsibilities

• Strategically review the current FM processes and create a plan for new systems and processes to support the multi-site UK estate growth plan
• Conduct a PQQ and tender process to extend on our current supply chain partners
• Review our Supply Chain partners and report on their targets regarding Service Level Agreements (SLA) and Key Performance Indicators (KPI)
• Monitor operational performance and identify trends. Prevent re-occurring issues using process improvements
• Manage budgets for repairs and compliance across the retail estate as well as our Head Office, in Royston
• Work with Landlords, property agents, local councils, and others to resolve insurance claims, complex building problems and other issues that require 3rd party resolution
• Manage the facilities team to co-ordinate day-to-day repair and maintenance services to the stores in scope and implement measurable KPIs to ensure up-time throughout the estate
• Ensure compliance across the UK estate and keep up to date with legislation
• Develop strong relationships across the retail teams to ensure there are always clear, concise, and documented lines of communication with Key Stakeholders
• Provide monthly Estate Maintenance reports to the UK Real Estate Manager
• Analyse departmental performance and produce monthly reports highlighting key successes and challenges
• Oversee and supervise the provision of food services from the canteen for staff within the Head Office operation at Mint House.
• Attend the Facilities Steering Group meetings with other HC Facilities Managers to continue a joined-up approach throughout the business.

Who You Are & What You Have

Essential

• Demonstrable Facilities & Maintenance experience across a multi-site restaurant, leisure, or retail operator
• Line management experience with the ability to lead others to solve complex problems
• Experienced in managing technical contractors/support functions, negotiating contracts and reviewing performance against KPIs
• Full Driving License, valid in the UK
• Comfortable to work on occasions out of normal working hours

Desirable

• IOSH / NEBOSH General Certificate
• Membership of or qualifications recognised by a Building Services Professional Organisation – RICS, CIOB, IWFM
• Experience in monitoring budgets and operational performance
• Exposure to project management principals, covering operational projects along with small works packages
• Experience in working in the retail environment over multiple sites and National span

Working at [Employer hidden — sign up to reveal]

You’ll play a vital role within a constantly evolving company, in a friendly and energetic workplace. Every single person who works for us has the opportunity to study for our highly respected Chocolate Diploma. Staff perks include an unlimited 50% discount on all our products, as well as 70% off the rate card price for you and your guests when you stay at the [Employer hidden — sign up to reveal] – our hideaway on the paradise island of Saint Lucia, set among the cocoa trees of our historic Rabot Estate.

At [Employer hidden — sign up to reveal], we treat each other with respect, equality and grace. Our mantra? Be brave. Be kind.

This People Pledge is underpinned by our values of Originality, Authenticity and Ethics.