Member Services Officer / Teller
SKILLS
FULL DESCRIPTION
Member Services Officer / Teller
[Employer hidden — sign up to reveal] requires 2 x Member Services Officer / Teller. Both roles will be 20 hours per week on a permanent basis. Both roles will primarily be based in our Ballymena office, but the successful candidate may be required to travel to work in the Coleraine office on an ad-hoc basis.
Working Pattern
Hours are planned to be spread across Monday, and from Wednesday to Saturday, as per the rota in advance agreement with the Line Manager. However, the successful individual must be able to demonstrate flexibility and availability to adapt hours where requested in advance by the Line Manager, which may include working a Tuesday.
The Role
As a Member Services Officer / Teller, you will work regularly in both the face-to-face and telephone environment with members, providing the highest quality service and advice. Some of your responsibilities and duties will include:
- Acting as a first point of contact for members, assisting with their queries and requests.
- Providing advice and information to members on savings and loans, dependent on their individual needs.
- Utilising internal IT systems accurately and efficiently.
- Handling and counting large volumes of cash and dealing with lodgements and withdrawals.
- General administration including dealing with email enquiries, scanning and filing, maintaining and updating member accounts.
- Complying with all current regulatory procedures and requirements.
Essential Criteria
- 5 or more GCSEs (or equivalent) including Maths and English (Grades A-C)
- Excellent communication and team working skills.
- Excellent numerical skills.
- Confidence in using IT packages such as Microsoft Word, Excel, Office etc.
- Ability to converse with customers effectively and in a professional manner.
Desirable Criteria
- 1 years’ experience within the last 5 years’ as a cashier within a bank, credit union, post office, building society, bookmakers or have strong retail experience.
- Excellent customer service skills.
- 2 A-levels (or equivalent) at Grade C or above.
- Knowledge of Credit Union principles and ethics.
Salary & Benefits
Salary: £11.02 per hour
- 32 days’ annual leave, inclusive of 11 Bank Holidays (pro-rata for p/t employees).
- Day off for birthday.
- Company Sick Pay scheme applicable after 1 years’ service.
- Staff Perks Discount Card.
- Employee Assistance Program.
- Regular complimentary team breakfasts & lunches.
- Fortnightly Staff Draw.
- Paid training & development opportunities.
- Free unlimited tea, coffee and filtered water
How to Apply
To apply, please click the apply now button. The successful candidate will be required to complete a Basic Access NI security check.
[Employer hidden — sign up to reveal] is a trading name of [Employer hidden — sign up to reveal]. [Employer hidden — sign up to reveal] is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (FRN 574110). Companies Registration No. CU000012.
[Employer hidden — sign up to reveal] reserve the right to enhance the criteria in the event of an unprecedented response.
[Employer hidden — sign up to reveal] are an Equal Opportunities Employer.
Mission, Vision & Core Values
Mission: [Employer hidden — sign up to reveal] is dedicated to providing quality financial services to its members whilst maintaining our tradition of security, stability and trust.
Vision: [Employer hidden — sign up to reveal]’ vision is to be the lifetime financial partner of our members and assist them achieve their financial goals.
Core Values: People Come First, Making a Difference, Not for Profit