Customer Service Specialist

🔒 Confidential Employer
Posted 7 May 2026
LOCATION
Runcorn
TYPE
Full-time
LEVEL
Entry-level
CATEGORY
Customer Service
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Customer service experience Order processing Oracle ERP Microsoft Office Communication skills ISO 13485 Fault finding Medical device knowledge

FULL DESCRIPTION

Customer Service Specialist

[Employer hidden — sign up to reveal] Corporation is hiring a Customer Service Specialist to join their Acute Care Technology division in Runcorn, United Kingdom. This office-based role involves front-line customer interaction, order processing using Oracle, handling customer queries, and supporting the Customer Experience Department for [Employer hidden — sign up to reveal] Resuscitation products.

Essential Functions

  • Nurture and develop centre of customer service excellence
  • Assist customer service sites and offices and liaise with all business functions
  • Ensuring that customer requirements and needs are met within company response times
  • Day-to-day operation of Customer Experience Department for [Employer hidden — sign up to reveal] Resuscitation products
  • Processing customer quotations and orders accurately within agreed company timescales, Terms & Conditions
  • Processing fault finding and the creation of Service Reports
  • Meeting and exceeding customer satisfaction targets, minimising customer complaints and actively delivering solutions for customers
  • Properly handle and report customer complaints by following escalating procedures.
  • Completing departmental administration and order management as required
  • Assisting Customers with general product portfolio queries
  • Triaging basic Customer device queries (user guide level) and triaging customer technical queries to Technicians/Engineers to complete fault finding and repair routing

Required/Preferred Education and Experience

  • Experience in working in a customer service environment
  • Secure handling of PC/notebook (Microsoft Office applications, and ideally Oracle)
  • Languages – fluency in written and spoken English essential
  • Excellent communicator, able to operate at all levels within both own and customer’s organisation
  • Minimum experience with ISO 9001 or 13485 medical device quality system preferred

Location

Runcorn, Cheshire, United Kingdom (Office based)

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