Assistant Store Manager

🔒 Confidential Employer
Posted 7 May 2026
LOCATION
Gateshead
TYPE
Full-time
LEVEL
Associate
CATEGORY
Retail
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Retail Sales Customer Service Team Leadership Inventory Management Supplier Liaison Conflict Resolution Store Operations KPI Management

FULL DESCRIPTION

[Employer hidden — sign up to reveal] is hiring an Assistant Store Manager in Gateshead, UK. Full-time, on-site role with closing date 31/07/2026.

Assistant Store Manager at [Employer hidden — sign up to reveal]

We’re looking for an experienced and highly organised Assistant Store Manager to join the team. This is a hands-on role suited to someone with a genuine passion for customer experience, strong leadership skills and the ability to thrive in a fast-paced retail environment.

You’ll support the Store Manager in driving performance, leading the team and ensuring every customer receives an exceptional, high-quality experience.

What will your duties be as an Assistant Store Manager?

  • Drive sales performance and achieve store KPIs
  • Deliver exceptional, above-and-beyond customer service at all times
  • Lead, motivate and support the team to maintain a positive working environment
  • Manage appointments, collections and customer enquiries
  • Handle customer issues professionally, protecting the overall customer journey
  • Maintain accurate administration including records, payment plans and systems
  • Liaise with suppliers and track orders effectively
  • Ensure the store is always clean, organised and presented to a high standard
  • Support day-to-day store operations alongside the Store Manager

What are we looking for in you?

  • Minimum 3 years’ experience in retail or sales
  • Previous management or supervisory experience (essential)
  • Strong leadership skills with confidence managing people
  • Excellent organisation and attention to detail
  • Ability to resolve conflict calmly and professionally
  • A customer-first mindset with high standards
  • Ability to work under pressure in a busy environment
  • Flexibility to work Metrocentre trading hours, including evenings and weekends

Additional Information

Working pattern: Monday 9–5pm, Tuesday 9–9pm, Wednesday 9–9pm, Sunday 11–5pm. Overtime available, particularly during peak trading periods.

Hours per Week: 38 (including evenings and weekends)

To Apply: Please bring your CV to [Employer hidden — sign up to reveal] in Upper Red Mall. Or email [Employer hidden — sign up to reveal] with the subject line - FAO Kyra Jewitt: ASSISTANT STORE MANAGER APPLICATION.

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