Product Manager - Customer

About the role

As Customer Product Manager, you will set the vision and own the strategy for our customer-facing applications across all our brands ([Employer hidden — sign up to reveal] & [Employer hidden — sign up to reveal]). Your primary focus will be the digital experiences for our customers, including the conversion funnel, the post-submission journey, and the product features that build trust and drive repeat behaviour.

What we are looking for

• Gets excited about conversion and will notice drop-off in funnels before anyone else does.
• Thinks in outcomes and systems, not features and tickets.
• Brings data and evidence to strategic conversations, not just instinct.
• Can balance long-term strategic thinking with short-term delivery priorities.
• Treats every feature launch as an experiment with a hypothesis.
• Takes ownership of problems from definition through to outcome.

Key Responsibilities

• Minimum of 3 years experience as a Product Manager, focused on customer-facing digital products.
• Demonstrable experience developing and communicating product vision and strategy.
• Hands-on experience owning a CRO programme and driving measurable funnel improvements.
• Proven experience designing, running, and interpreting tests, with a solid understanding of statistical significance.
• Proficiency in web and product analytics tools.
• Experience using behavioural and session recording tools such as Microsoft Clarity or Hotjar.
• Strong data analysis skills.
• Experience owning a product roadmap with evidence-based prioritization.
• Strong stakeholder management and communication skills.
• Experience building and executing go-to-market strategies for digital product launches.
• Experience conducting market, competitive, or localisation research.
• Experience building products across multiple markets or international audiences.
• Proficiency in Agile methodologies and tools such as Jira.

Skills, Knowledge and Expertise

• Background in e-commerce, re-commerce, resale, or circular economy platforms.
• Experience building and scaling products in multiple markets.
• Experience designing trust-building product features such as quality signals, grading systems, or authenticity flows.
• Familiarity with product management platforms such as Productboard or Aha!

About [Employer hidden — sign up to reveal]

[Employer hidden — sign up to reveal] exist to create a world where everything has value and nothing is wasted, on a global scale. Together, we form the UK and European operations of the Vintage Group.

[Employer hidden — sign up to reveal] is our UK operation. [Employer hidden — sign up to reveal] is our European operation.

We are building the world’s largest international trading platform for pre-loved items.

Equal Opportunities

At [Employer hidden — sign up to reveal], we’re committed to creating an inclusive environment.