Customer Experience Agent - Portuguese Speaking
SKILLS
FULL DESCRIPTION
Customer Experience Agent - Portuguese Speaking (CEC)
As a Customer Experience Agent - Portuguese Speaking, you’ll be the voice of [Employer hidden — sign up to reveal] across multiple channels, ensuring every customer feels heard, supported, and valued. This hybrid role brings together online communications, customer service, complaint handling, and buying responsibilities — giving you the chance to develop a broad skill set while directly shaping the customer journey.
You’ll handle high volumes of inbound and outbound queries across phone, email, WhatsApp, webchat, and social media, guiding customers through their journey with us. Some conversations will involve resolving complaints with empathy, while others will focus on building trust during the buying process. Every day will be different, and you’ll play a key role in building [Employer hidden — sign up to reveal]’s reputation across Europe.
Key Responsibilities
- Deliver excellent customer service and communication across all channels to our French speaking customers.
- Handle complaints with professionalism, empathy, and adherence to policy.
- Support sales and buying conversations, contributing to growth targets.
- Meet and exceed KPIs for response times, resolution rates, and customer satisfaction.
- Collaborate effectively with colleagues to ensure a seamless customer journey.
- Contribute to building a high-performing, supportive, and adaptable team culture.
Skills, Knowledge and Expertise
- Proven experience in customer service, contact centres, or sales environments.
- Excellent verbal and written communication skills, with empathy and clarity.
- Strong problem-solving skills with resilience under pressure.
- Confidence in handling objections and complaints fairly and constructively.
- Ability to balance speed with accuracy and quality.
- Organised and able to manage multiple priorities.
- Comfortable using CRM systems and digital communication platforms.
- Team-oriented mindset with a proactive, solutions-focused approach.
About [Employer hidden — sign up to reveal]
[Employer hidden — sign up to reveal] and [Employer hidden — sign up to reveal] exist to create a world where everything has value and nothing is wasted, on a global scale. Together, we form the UK and European operations of the Vintage Group, united by one purpose, one mission, and one set of values.
[Employer hidden — sign up to reveal] is our UK operation and the foundation of our business. [Employer hidden — sign up to reveal] is our European operation. While our brands reflect different markets, we are one business, working as one team.
Employment Details
Department: Customer Experience
Employment Type: Full Time
Location: United Kingdom
Address: LS27 7JP, Leeds, Gildersome
Workplace type: Hybrid