Customer Experience Agent - Swedish Speaking (CEC)
SKILLS
FULL DESCRIPTION
[Employer hidden — sign up to reveal] is seeking a Customer Experience Agent - Swedish Speaking (CEC). This hybrid full-time role is based in Leeds, UK. No salary information provided. Apply now.
About the Role
As a Customer Experience Agent - Swedish Speaking, you'll be the voice of [Employer hidden — sign up to reveal] across multiple channels, ensuring every customer feels heard, supported, and valued. This hybrid role brings together online communications, customer service, complaint handling, and buying responsibilities.
Key Responsibilities
- Deliver excellent customer service and communication across all channels to Swedish speaking customers.
- Handle complaints with professionalism, empathy, and adherence to policy.
- Support sales and buying conversations, contributing to growth targets.
- Meet and exceed KPIs for response times, resolution rates, and customer satisfaction.
- Collaborate effectively with colleagues to ensure a seamless customer journey.
- Contribute to building a high-performing, supportive, and adaptable team culture.
Skills, Knowledge and Expertise
- Proven experience in customer service, contact centres, or sales environments.
- Excellent verbal and written communication skills.
- Strong problem-solving skills with resilience under pressure.
- Confidence in handling objections and complaints.
- Ability to balance speed with accuracy and quality.
- Comfortable using CRM systems and digital communication platforms.
- Team-oriented mindset with a proactive approach.
About [Employer hidden — sign up to reveal]
[Employer hidden — sign up to reveal] and [Employer hidden — sign up to reveal] exist to create a world where everything has value and nothing is wasted. They form the UK and European operations of the [Employer hidden — sign up to reveal]. [Employer hidden — sign up to reveal] is the employing entity.