About the Role

As a Customer Experience Agent - Danish Speaking, you’ll be the voice of [Employer hidden — sign up to reveal] across multiple channels, ensuring every customer feels heard, supported, and valued. This hybrid role brings together online communications, customer service, complaint handling, and buying responsibilities.

Key Responsibilities

• Deliver excellent customer service across all channels to Danish speaking customers.
• Handle complaints with professionalism, empathy, and adherence to policy.
• Support sales and buying conversations, contributing to growth targets.
• Meet and exceed KPIs for response times, resolution rates, and customer satisfaction.
• Collaborate effectively with colleagues to ensure a seamless customer journey.
• Contribute to building a high-performing, supportive, and adaptable team culture.

Skills, Knowledge and Expertise

Essential Skills & Experience:

• Proven experience in customer service, contact centres, or sales environments.
• Excellent verbal and written communication skills, with empathy and clarity.
• Strong problem-solving skills with resilience under pressure.
• Confidence in handling objections and complaints fairly and constructively.
• Ability to balance speed with accuracy and quality.
• Organised and able to manage multiple priorities.
• Comfortable using CRM systems and digital communication platforms.
• Team-oriented mindset with a proactive, solutions-focused approach.

About [Employer hidden — sign up to reveal]

[Employer hidden — sign up to reveal] and [Employer hidden — sign up to reveal] exist to create a world where everything has value and nothing is wasted, on a global scale. Together, they form the UK and European operations of the Vintage Group, united by one purpose, one mission, and one set of values. [Employer hidden — sign up to reveal] is the UK operation; [Employer hidden — sign up to reveal] is the European operation. They are one business, working as one team.

Our Hiring Process

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