About the Role

As a Customer Experience Agent - Finnish Speaking, you’ll be the voice of [Employer hidden — sign up to reveal] across multiple channels, ensuring every customer feels heard, supported, and valued. You will handle high volumes of inbound and outbound queries across phone, email, WhatsApp, webchat, and social media, guiding customers through their journey. Some conversations involve resolving complaints with empathy, while others focus on building trust during the buying process.

Key Responsibilities

• Deliver excellent customer service and communication across all channels to our French speaking customers (note: title specifies Finnish, description mentions French – please confirm language requirement).
• Handle complaints with professionalism, empathy, and adherence to policy.
• Support sales and buying conversations, contributing to growth targets.
• Meet and exceed KPIs for response times, resolution rates, and customer satisfaction.
• Collaborate effectively with colleagues to ensure a seamless customer journey.
• Contribute to building a high-performing, supportive, and adaptable team culture.

Skills, Knowledge and Expertise

Essential Skills:

• Proven experience in customer service, contact centres, or sales environments.
• Excellent verbal and written communication skills, with empathy and clarity.
• Strong problem-solving skills with resilience under pressure.
• Confidence in handling objections and complaints fairly and constructively.
• Ability to balance speed with accuracy and quality.
• Organised and able to manage multiple priorities.
• Comfortable using CRM systems and digital communication platforms.
• Team-oriented mindset with a proactive, solutions-focused approach.

Desirable Skills:

• Background in buying, sales, or complaint resolution.
• Ability to adapt quickly in a fast-growing scale-up environment.
• Experience working in businesses with operational warehouses or physical products.

About [Employer hidden — sign up to reveal]

[Employer hidden — sign up to reveal] and [Employer hidden — sign up to reveal] exist to create a world where everything has value and nothing is wasted. They form the UK and European operations of the Vintage Group. [Employer hidden — sign up to reveal] is the UK operation; [Employer hidden — sign up to reveal] is the European operation. Together they are building the world’s largest international trading platform for pre-loved items.

Location & Workplace

Address: LS27 7JP, Leeds, Gildersome, United Kingdom. Workplace type: Hybrid. Open in Google Maps

Apply

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