Infrastructure Engineer

What will you be doing?

• Take part in the 24/7 major incident on-call rota
• Develop, support and continuously improve [Employer hidden — sign up to reveal]'s technology infrastructure across seven physical offices and multiple Microsoft cloud subscriptions
• Design and implement standardised templates and configuration baselines that enable approved teams to self-serve cloud resources efficiently
• Build and support infrastructure solutions across compute, storage, networking, physical infrastructure, software, COTS, open-source tools, and virtual and cloud environments including IaaS, PaaS and SaaS
• Proactively automate manual or repetitive infrastructure tasks to reduce time spent on standard practices
• Maintain infrastructure components securely, including identity and access management, patching and disaster recovery, while promoting good practice and compliance
• Maintain processes and controls that support high availability and responsive service for stakeholders across physical and cloud-based workloads
• Maintain and develop awareness of information security, and the controls used to mitigate threats within solutions and services
• Apply modern infrastructure standards and practices
• Coordinate with third-party vendors, where required, to support the ongoing health and availability of hosted or outsourced services
• Work with the Security Operations Centre (SOC), as required, on threat detection and response activity in conjunction with Information Security and in line with established [Employer hidden — sign up to reveal] incident response processes
• Take ownership of incidents and problems until they are resolved, mitigated, or formally handed over where appropriate
• Conduct root cause analysis to identify and resolve underlying issues
• Troubleshoot across a range of infrastructure technologies
• Collaborate with colleagues within and beyond the team as needed
• Act as a second-line escalation point for infrastructure issues raised through self-service or via the Service Desk

What skills and experience are we looking for?

• Experience of managing infrastructure within a DevOps organisation, including Infrastructure-as-Code (IaC), automation, and enterprise monitoring and reporting tools such as Ansible, Terraform, Zabbix and Azure Monitor
• Experience of Linux Server
• Experience with Azure and one of the following: Google Cloud or AWS
• Experience of managing IP-based networks, WAN technologies, virtual server technologies, cloud platforms, DHCP/DNS, Microsoft 365, and SAN/NAS storage technologies
• Experience with modern infrastructure event and log management, alerting, and related workflow automation tools such as Power Automate, Azure Log Analytics and Azure Monitor
• Ability to take ownership of infrastructure issues and coordinate resolution, working cross-functionally to ensure solutions continue to meet business needs
• Ability to break problems down into their component parts, diagnose root causes, and troubleshoot across different technology areas
• Strong planning and organisational skills, including the ability to coordinate several workstreams at once while balancing priorities and quality
• Ability to balance changing and sometimes competing demands through sound judgement, prioritisation and pragmatism

What’s in it for you?

Take a look at our Glassdoor and Career stories pages to see why our people love being here! As well as joining a certified B-Corp, multi-award winning, fun, collaborative, people first organisation where your personal and professional skills will be developed to make you the best you can be, we offer an attractive benefits package designed to promote your overall wellbeing.

For you: Hybrid working, Professional study support, Access to internal Wellbeing, LGBTQ+, Multicultural and Women’s networks.

For your family: Life assurance, Income protection, Enhanced maternity/paternity/adoption and shared parental leave.

For your health: 26 days annual leave plus bank holidays, Private medical insurance, Discounted gym memberships, Eye care vouchers, Cycle to work scheme, Digital GP services.

For your wealth: Competitive pension scheme, Discretionary bonus scheme, High street discounts, Season ticket loans.

For others: Volunteering opportunities.

For the environment: Electric vehicle salary sacrifice scheme (qualifying period applies).

[Employer hidden — sign up to reveal] is committed to making our opportunities accessible to all. Please contact [Employer hidden — sign up to reveal] for adjustments.

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