Customer Service Advisor

About The Role

As a Customer Service Advisor, you will be supporting centres, employers, learners and third parties via telephone and email, providing an exceptional experience.

• This is a pure customer service role, providing a first time resolve where possible.
• All Advisors start at an entry level position with a chance to progress both within the Advisor role and the wider business.
• Full training is provided.
• We offer a friendly working environment with an encouraging team of Trainers, Team Leaders and experienced colleagues.
• You can use your own initiative and you do not work with a script.
• Free car parking is available.

Our best advisors come from many different backgrounds, including experienced customer service professionals and individuals looking for a career change who have worked in retail, hospitality, tourism, and many other fields.

The Customer Service Advisor role is full time, 35 hours per week/ 5 days per week. You will work shifts between the hours of 8am and 6pm. You will mainly work Monday to Friday, but we require flexibility to work one day of the weekend if needed.

About You

To succeed as a Customer Service Advisor, you’ll need to be a great team player and comfortable using various IT systems to resolve queries efficiently.

• Customer Service Excellence: A genuine passion for providing great customer service.
• Communication Skills: Excellent verbal and written communication skills.
• Problem-Solving: Strong investigative skills to quickly and effectively solve customer issues.
• Attention to Detail: A meticulous approach to ensuring accuracy in all interactions.
• IT Proficiency: Comfortable using different IT systems and tools.
• Self-Development: A commitment to personal growth and working to the highest standards.

Why [Employer hidden — sign up to reveal]?

At [Employer hidden — sign up to reveal], we offer fantastic opportunities for individuals who pride themselves on delivering outstanding customer service. Here’s what you can expect:

• Best-in-Class Benefits: Private medical healthcare, life assurance, group income protection, increased company pension contributions, and many other voluntary benefits.
• Competitive Pay: Start as an Entry Level Advisor at £24,479 per annum (working 35 hours per week). Progress to Level 1 and Level 2 Advisor roles with increased salary upon successful completion of mandatory training.
• Nurturing and Progressive Environment: Join a supportive team that encourages growth and development.

By joining [Employer hidden — sign up to reveal] you will become an integral part of a well-established business with over 140 years of history.

[Employer hidden — sign up to reveal] are a Disability confident employer. Please let us know if you require any support/adjustments at your interview and if successful any adjustments needed to support you in your role. If this is required, please email; [Employer hidden — sign up to reveal].

We cannot provide visa sponsorship for this role. You must have existing eligibility to work in the UK.

Our story and mission

To find out more about [Employer hidden — sign up to reveal] please click on the following link: About us | [Employer hidden].

What we offer

We offer the opportunity to work in an innovative, engaging and market-leading organisation with opportunities to develop your existing skills and explore new ones.

You’ll receive an excellent benefits package which typically includes a great base salary, 25 days holiday plus bank holidays, Private medical healthcare, Life Assurance, Group Income Protection, enhanced Company Pension and many others voluntary benefits.

Next steps and how to apply

If you think this is the role and organisation for you then we would love to hear from you. Please submit your CV and complete our short application form using the apply button.

We shortlist for our vacancies on an ongoing basis, and we may close a vacancy earlier than the advertised date. Please can you submit your application as soon as possible to avoid disappointment.