Senior Account Manager

The Vacancy

Purpose of the Role

Key Account Managers are responsible for delivering outstanding customer service while consultatively selling into an existing client base. The purpose of this role is to drive net growth across a defined SMB portfolio, strengthen long‑term client relationships, and ensure client retention through strategic partnership.

Key Responsibilities

• Manage a portfolio of approximately 60 SMB accounts.
• Deliver exceptional customer service with responsiveness and passion.
• Demonstrate strong consultative sales techniques, including objection handling and conflict resolution.
• Achieve performance KPIs and sales targets.
• Upsell and cross‑sell relevant solutions into the client base.
• Maintain structured, regular communication including service reviews and commercial reviews involving internal senior stakeholders (Heads of, Directors).
• Proactively renew client contracts.
• Ensure proposed solutions are fit for purpose and aligned to client needs.
• Act as an escalation point for clients when required.
• Reduce customer churn by ensuring clients feel valued and supported.
• Build strategic, trusted‑advisor relationships to help clients improve business efficiency and reduce risk.
• Develop relationships with stakeholders, influencers, and decision makers.

Competencies & Behaviours

• Passion for helping customers.
• Strong and effective communication skills.
• Confident handling challenging conversations.
• Ability to collaborate successfully across multiple departments.
• Commercially minded with a focus on results and value.

Experience, Knowledge & Skills

• Proven track record managing medium to large business accounts.
• Strong commercial acumen.
• Solid understanding of public cloud technologies and digital transformation journeys.
• Strong consultative sales capabilities.
• Ability to build and maintain relationships with key stakeholders, including senior decision makers.
• Experience creating and executing account management plans.
• Ability to build trusted advisor relationships and challenge clients constructively to improve their technology landscape.
• Strong presentation skills, especially in face‑to‑face settings.
• Highly organised with excellent prioritisation skills.
• Keen interest in technology and innovation.
• Strong sense of ownership and accountability.

This Role Would Suit You If You…

• Thrive working as part of a team.
• Are competitive, results‑driven, and motivated by targets.
• Are passionate about delivering excellent customer service.

Why work for [Employer hidden — sign up to reveal]?

At [Employer hidden — sign up to reveal], we’ve created a place where everyone can be themselves, and we empower our people to get the job done. Openness, ambition, honesty, and passion are what drive us every day. We are bold, courageous, and innovative – and we do it like no other. We invest in our people. In training, development, health and more – we give you the benefits and flexibility to maintain a happy work-life balance.

We’re proud of the inclusive, fun, dynamic environment we’ve created. It’s a safe space that works for all. You don’t have to be a techie to work in tech. Bring your authentic self and find your dream role here. Find out more at LinkedIn pages.

What’s in it for you? With fantastic benefits, an inclusive culture, and a cool office space, we’re your kind of workplace.

Company benefits

• As standard: 25 days’ holiday, plus you can buy up to 5 more days
• A little extra: we’ll give you your birthday off, and an extra celebration day for whatever you want! Tying the knot? You get 5 days’ additional holiday in the year you get married. Oh, and 5 volunteer days!
• Private health insurance
• Pension contribution match and 4 x life assurance
• Flexible working and work from anywhere for up to 30 days per year (some exceptions)
• Maternity: 16 weeks’ full pay, Paternity: 3 weeks’ full pay, Adoption: 16 weeks’ full pay
• Company social events – get ready for a jam-packed calendar
• Electric car scheme
• 12 days of personal growth development time

[Employer hidden — sign up to reveal] are an equal opportunities employer. We encourage diversity and anyone applying for a role at our organisation can be assured that their application will be treated fairly, regardless of age, disability, gender reassignment, gender expression, marriage and civil partnership, pregnancy and maternity, race, religion or belief and sex or sexual orientation. We sometimes ask for information relating to individuals for equal opportunities monitoring purposes only.

The Benefits

• Flexible working
• Pension contributions
• Cycle to work scheme
• Employee Assistance Programme
• State of the art IT equipment
• Volunteer days
• Work from anywhere
• Private Medical
• Pension Scheme
• Life Assurance
• Electric Vehicle Scheme
• Personal Development Days
• Ride to Work Scheme