Who We Are

At [Employer hidden — sign up to reveal], we're on a mission to prove that buying better, wearing longer and doing better don't have to be mutually exclusive. From our commitment to making the most sustainable jewellery we can using precious materials, to the timeless style and endless versatility of our pieces, we are driven to making everyday fine jewellery accessible and affordable.

Where We Need Your Help

This posting is for future opportunities within Retail Management at [Employer hidden — sign up to reveal]. We are excited to connect with Retail Managers who are looking for their next opportunity. Our Talent Acquisition team actively monitors these applications, and if a role becomes available that aligns with your background, we'll reach out.

• Drive sales and exceed targets through exceptional customer service and building a client business
• People management and coaching to deliver the above
• Maximise store efficiency through operations management

What You'll Do

Driving Sales

• Drive and exceed the sales budget
• Develop and implement an action orientated business plan for your location
• Responsible for monitoring and driving store and team KPIs
• Be a brand ambassador, setting the standard for exceptional customer experience
• Develop and maintain client relationships in line with [Employer hidden — sign up to reveal] company guidelines
• Network to build and maintain key relationships with corporate and local clients

Building a Strong Team

• Set clear individual sales objectives and KPIs for your team
• Coach and develop your team through feedback and regular performance reviews
• Confidence with managing performance concerns
• Manage the team in accordance with company policy
• Support the recruitment process
• Implement approved brand and product training program

Delivering Efficiency

• Execute visual merchandising guidelines to a high standard
• Ensure in store experience is in line with guidelines
• Maintain an accurate stock file
• Ensure accurate payment processing and cash handling
• Ensure appropriate processing of in-store services

What You'll Bring

• A solid background in Retail Management
• Experience in a busy selling environment, ideally within a luxury brand
• Demonstrable experience in high service guest interaction and customer relationship management
• Natural leadership skills
• A demonstrated passion for customer service
• People management skills
• Commercial awareness with a track record of improving and driving sales
• Excellent communication and interpersonal skills
• Ability to work well under pressure
• Organised with an ability to produce quality work within deadlines
• Proactive approach with a solution focused mindset

To Be Successful at [Employer hidden — sign up to reveal]...

• You are a doer
• You're a team player
• You're humble
• You are honest, straightforward and transparent
• You are a good teacher/mentor
• You want to get your hands dirty
• You solve problems
• You are resilient
• You are flexible
• You are entrepreneurial, smart, and passionate
• You have a sense of humour
• You are an insatiable learner

What We Can Offer You

• A great next step in your career
• Generous staff discount and friends and family discount
• Workplace pension scheme
• Retail management Bonus
• Paid volunteering days
• Perkbox flexi points every month
• Length of service awards
• Tech scheme and cycle to work scheme
• Financial Assistance
• Private healthcare
• Life Assurance
• Employee Assistance Programme 24/7

Right to Work

Ability to document your authorisation to work in the United Kingdom.

Travel Requirements

Travel to our other Boutiques and Concessions may be required.

Our Aims and Values

Our mission is to be the leading accessible luxury brand, by delivering outstanding quality, design and customer service. [Employer hidden — sign up to reveal] as a global business makes the following inclusive culture pledge: Our jewellery is for everyone and so is our community.