Who we are

At [Employer hidden — sign up to reveal], we believe luxury should be empowering, long-lasting and responsibly made. Guided by integrity, craftsmanship and innovation, our goal is to elevate people’s lives by opening access to a more beautiful world. From crafting consciously with recycled precious metals and ethically sourced materials, to designing enduring, versatile pieces made to be layered, loved and lived in every day, we are redefining what modern jewellery can be. We create jewellery that marks moments, tells stories and becomes part of who you are, all while making responsible luxury more accessible. Our commitment to sustainability, innovation and positive impact continues to be recognised across the industry. We are proud to have received: Responsible Jewellery Brand, 2026 – Country & Town House; Responsible Business of the Year, 2025 – Positive Luxury; Top 50 Inspiring Workplaces (UK & NI), 2024 – Inspiring Workplaces. With a global footprint across physical retail, e-commerce and trusted partners, we put our community at the heart of everything we do. Proudly female-founded and inclusive, we build meaningful relationships with the people who wear and love our jewellery. We are looking for a Retail Partnerships Coordinator to join us as we continue this journey and help us shape what the future of modern jewellery can and should be.

Where we need your help

The Retail Partnerships Coordinator role is an exciting opportunity to join our fast paced, energetic business and help us deliver our ambitious global growth plans with our mission to accelerate sustainable change across the jewellery industry. This position will be responsible for all operational functions to drive revenue and profit across global partners such as Selfridges, Farfetch, Zalando and John Lewis. They will champion the implementation of commercial best practices and guidelines within each account, working cross-functionally with internal business stakeholders (marketing, merchandising, brand) to maintain long lasting partner relationships and delivering results with pace. We are looking for someone agile, who is excited by new challenges, and flexible to our ever changing needs as the business continues to outpace growth plans.

What you'll do

• OPERATIONS: Manage product setup / updates: Coordinate the end-to-end onboarding of new products for retail partners, ensuring accurate data, assets and pricing are globally aligned and in keeping with the global calendar. Stock / rangebook management: Monitor and help maintain stock targets across partner accounts, flagging risks to availability and working cross-functionally with merchandising and logistics to resolve issues proactively. Account Administration: Manage day-to-day administrative tasks across partner accounts and maintaining up-to-date records in internal systems. Process & Standards: Support the continuous improvement of partner processes and ways of working, identifying opportunities to improve efficiency and consistency across account management.
• REPORTING: Produce clear, accurate weekly trading reports covering sell-through, stock performance, and account health to support commercial decision-making. Commercial Awareness: Develop a strong understanding of account performance and trading dynamics, using data to identify trends and contribute constructively to team conversations about priorities and opportunities.
• PARTNER RELATIONSHIPS: Retailer Communication: Act as a reliable point of contact for retail partners on operational queries, responding promptly and professionally to maintain strong working relationships. Prepare materials and data packs ahead of all account meetings, with a high level of detail presented through a commercial lens. Support the execution of partner marketing campaign activations, liaising with [Employer hidden — sign up to reveal] brand team and account contacts to ensure campaigns are delivered on schedule with impact.
• OTHER: Manage successful clearance channels for the business via sample sale partners / seasonal off-price events. Exploring the role of AI in streamlining marketplace management. Supporting ad-hoc partner field visits to achieve successful launches and maintain ongoing brand standards.

What you'll bring

To be successful in this role you will need to demonstrate the following capabilities: Connect & Empower: Communicates Effectively: Excellent communication and relationship building skills. A team player with a collaborative attitude, and strong willingness to learn. Drive & Deliver: Workflow Management: Adept at managing multiple priorities with meticulous attention to detail. Focuses on the Right Thing: A passion for getting things done with a process-driven, efficiency based mindset. Delivers Results: The ability to work under pressure in a dynamic environment to deliver commercial goals. Grow & Adapt: Challenges & Commits: Strong sense of accountability and ownership, sound decision-making and the ability to quickly identify problems and implement solutions. Master & Apply: Functional/Technical Expertise: Operational experience working with concession / wholesale / marketplace partners for a premium brand. Skilled in Excel / Sheets.

To be successful at [Employer hidden — sign up to reveal], it helps if you...

• Are hands-on, solutions-focused, and entrepreneurial
• Collaborate openly with humility, honesty, and humour
• Embrace learning, teaching, and personal growth
• Stay resilient, adaptable, and self-motivated in a creative environment
• Speak up when you don’t know - and act fast to figure it out

Additional requirements

Ability to document your authorisation to work in the United Kingdom.

Travel requirements

Infrequent travel to our partner locations (incl. internationally in certain circumstances) and to our Norfolk office

Our Aims and Values

Our mission is to be the leading accessible luxury brand, by delivering outstanding quality, design and customer service. We are: Customer Obsessed, Caring, Fast Paced, Exceptional, Commercial.

About [Employer hidden — sign up to reveal]

[Employer hidden — sign up to reveal] as a global business makes the following inclusive culture pledge: Our jewellery is for everyone and so is our community. Together, we will continue to implement sustainable changes to ensure that career opportunities and progression are open to all. We commit to celebrating the diverse voices of our employees, partners, and the customers we serve.