Inzpire - IT Helpdesk Engineer
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FULL DESCRIPTION
IT Helpdesk Engineer at [Employer hidden — sign up to reveal]
Location: Lincoln, England, United Kingdom
Role Type: Permanent – Full Time
About the Company
[Employer hidden — sign up to reveal] is a highly innovative and rapidly growing defence and technology company. We were crowned Employer of the Year at the British Ex-Forces in Business Awards 2023 and listed among the '100 Best Large Companies to Work For' in the UK. We have achieved 'Best Companies 3 Star Accreditation' and are proud recipients of two Queen’s Awards for Enterprise in Innovation.
The Role
Due to continued growth, we are looking for a proactive and customer-focused Helpdesk Engineer to join our IT team. You will be the first point of contact for technical support, resolving hardware and software issues while maintaining the performance and security of our corporate infrastructure.
Essential Requirements
- Excellent communication skills (both in person and remote)
- Good problem solving and troubleshooting ability
- Customer-focused with a desire to help users
- Customer service experience
- Solid technical knowledge across Windows and common business applications
- Ability to learn quickly and adapt to new technologies
- Strong organisational and prioritisation skills
Desirable Experience
- Previous experience in a helpdesk or IT support environment
- Experience delivering user onboarding or training
- Hands-on experience with Cloud technologies (Microsoft 365)
- Exposure to Active Directory and endpoint management
Due to the nature of the role, the successful applicant must be a UK National and may be required to complete National Security Vetting.
How to Apply
If you have the required background, please click apply and follow the instructions to upload your CV. Please note that we are part of the [Employer hidden — sign up to reveal] group and you will be taken to the [Employer hidden — sign up to reveal] careers website to complete your application.
Benefits
- 30 days paid holiday plus 8 days bank holidays per year
- Uncapped paid leave scheme (after probation)
- Private medical and dental insurance
- [Employer hidden — sign up to reveal] Share Incentive Scheme
- Enhanced maternity and paternity pay
- Annual profit and performance related pay scheme
- Death in service (x4 salary)
- Company pension contributions
- Business travel insurance
- Cycle to work and charitable giving schemes
- Electric vehicle company car scheme
[Employer hidden — sign up to reveal] is committed to creating an inclusive environment. We are a Disability Confident Committed Employer and a Gold award winner in the Defence Employer Recognition Scheme.