Job Overview

We are looking for an enthusiastic and curious Patient Safety & Quality Improvement (QI) Facilitator to join our well‑established Patient Safety team within a large acute NHS Trust. This is an opportunity to bring fresh perspective, energy and ideas into a team that values learning, collaboration and continuous improvement. The Trust has an established Patient Safety Incident Response Framework (PSIRF) in place and is now focused on deepening learning, strengthening consistency and maximising the impact of patient safety in all aspects of Trust's Healthcare Services.

This role is about helping teams turn safety insight into meaningful improvement — supporting staff to reflect, learn and improve in ways that make a real difference for patients and families. Working across wards, specialties and corporate teams, you will collaborate with clinicians, senior leaders and professional services to support PSIRF‑aligned ways of working and embed quality improvement into everyday practice.

Key Responsibilities

• Lead on Learning Responses whilst working with those involved in line with the Patient Safety Incident Response Framework (PSIRF)
• Lead Patient Safety Events review meetings with staff of all disciplines, patients, relatives and external agencies as required
• Exercise a high degree of personal / professional rigor to ensure Patient Safety Events are conducted in a robust, independent, unbiased and non-judgemental manner
• Collate and analyse quantitative and qualitative information to support the implementation of good practice and quality improvements
• Develop ‘SMART’ Safety Actions with those involved and clear monitoring arrangements
• Support, guide and train staff in the processes / requirements of Patient Safety, PSIRF, incident reporting and completing Radar reviews
• Ensure those involved have an opportunity to input into Learning Responses and contribute to any learnings

About [Employer hidden — sign up to reveal]

[Employer hidden — sign up to reveal] provide hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2010 through the integration of [Employer hidden — sign up to reveal] and Mayday Healthcare NHS Trust. Around 3,500 staff provide services for a population of over 360,000 people.

[Employer hidden — sign up to reveal] cares for local people at Croydon University Hospital, Purley Memorial Hospital and in clinics and people’s homes all across the borough.

Person Specification – Essential Criteria

• Degree/management qualification or equivalent experience. GCSE English and Maths grade C
• Evidence of continuing professional development
• Incident Investigation Training
• Knowledge of incident investigation methodologies
• Understanding of PSIRF, SEIPS, Human Factors, Duty of Candour
• Excellent interpersonal, communication and listening skills
• Ability to write reports with a high level of written English
• Competent in Microsoft Office and Excel

Contact and Application

For more information contact Regine Lock at [contact hidden]. Applications via Trac. Closing date: 10-May-2026 23:59.