Merkur - Level 3 - Technical Support Apprentice (multi skilled maintenance)

🔒 Confidential Employer
Posted 7 May 2026
LOCATION
Birmingham
TYPE
Full-time
LEVEL
Entry-level
CATEGORY
Engineering
This role is not offered with visa sponsorship, though the employer is a licensed UK sponsor

SKILLS

Electronics Networking IT Support Engineering Communication Data Retrieval Systems Stock Control Machine Maintenance

FULL DESCRIPTION

Merkur - Level 3 - Technical Support Apprentice (multi skilled maintenance)

Company: [Employer hidden — sign up to reveal] ltd

Location: Birmingham, B7 5JD

Type: Apprenticeship

Salary: £220.00 per week

Sector: Engineering and Manufacturing Technologies

Ref: VAC-00439

Application Deadline: 30/11/2022

Start Date: 05/12/2022

Positions Available: 1

Working Week: year 1 - Mon - Thurs 8am - 4.30pm Fri 8am - 12.30pm

Brief Description

We are offering specialist training on all specialised equipment within the gaming industry, plus full extensive training on our inhouse data retrieval system and bespoke [Employer hidden — sign up to reveal] gaming network. Fully trained the candidate will have various career pathways available within the largest product team in the UK.

Qualifications Required

Full training for the role will be given. We would expect the successful candidate to have passed 3 GCSEs (4/ C) including Maths and English Language and ideally they will have skills/ qualifications in Engineering/ Electronics / IT although this is not essential.

Personal Qualities

  • Good communication skills
  • The successful candidate must be over 18 due to the nature of our business.

Skills Required

General background in basic Electronics/network/IT/Engineering all favorable not essential

Training to be Provided

This 4 year programme will include: • Engineering Basic Skills training – off the job full time at Make UK in Aston, Birmingham • NVQ Level 3 in Engineering • A Technical Certificate (BTEC Diploma Level 3 in Engineering) • In house training in line with your requirements.

Future Prospects

Succession planning is a mantra within [Employer hidden — sign up to reveal] several pathways open depending on skillset

Vacancy Detail

We are offering specialist training on all specialised equipment within the gaming industry, plus full extensive training on our inhouse data retrieval system and bespoke [Employer hidden — sign up to reveal] gaming network. Fully trained the candidate will have various career pathways available within the largest product team in the UK. It is an exciting time to join the [Employer hidden — sign up to reveal] team as the business plans a rapid expansion programme. [Employer hidden — sign up to reveal] currently operates over 180 [Employer hidden — sign up to reveal] Slots Adult Gaming Centres, 3 Family Entertainment Centres, 3 [Employer hidden — sign up to reveal] Bingo clubs. Due to the nature of our industry all applicants must be over 18 and be able to prove you have the right to work in the UK. The title for the role is [Employer hidden — sign up to reveal] Technical support Apprentice. Main Responsibilities and key tasks • Preparation of Gaming machine and ancillary equipment to specified standard. • Full understanding of all MARS Server and networks within the [Employer hidden — sign up to reveal] Estate. • Full understanding on the Service Technician role within the group • To attend venue with the Service Technician with all day to day issues • Assist Technical department in Depot with all GEWETE preparation and updates • Assist Technical department with all relevant technical manufacturer’s updates for all gaming equipment • To Attend a new venue install with Gaming Support team • Understanding of the MARS support Group including technical training relating to MARS servers and Depot network • Full understanding of all compliance issues • To assist with the stock control and machine planning with the Technical Support Administration. • To Maintain high level on communication with all senior managers within the group

Other Information

within [Employer hidden — sign up to reveal] we have several pathways to career succession, Service Technician, Gaming Support, MARS Support (IT focus) Technician depot. The pathway will be determined as the apprentice displays a flare for one of the above. This apprenticeship has expired.

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