Customer Services Adviser - 6 months FTC

The Vacancy

Join a team that puts people first. At [Employer hidden — sign up to reveal] UK, we’re proud to deliver exceptional service to our members. As a Customer Service Administrator on a 6 month fixed term contract you will be joining our vibrant, supportive, customer service team. You’ll play a key role in supporting our customers and Financial Advisers from initial contact through to the end of their contract terms. This is a great opportunity for someone who enjoys speaking to customers, solving problems, working collaboratively, and delivering high-quality service in a fast-paced environment.

What you’ll be doing:

• Handling a high volume of inbound calls and enquiries with professionalism and care
• Responding to customer correspondence via email and letter
• Liaising with customers, Financial Advisers, and third parties to process instructions and resolve queries
• Working closely with your team to meet service standards and deliver a seamless customer experience.

What we’re looking for:

• A confident communicator with a strong telephone manner
• Excellent written and verbal communication skills
• Good computer literacy and attention to detail
• A team player with strong organisational skills and the ability to prioritise effectively
• Someone who enjoys investigating and resolving issues
• If you have financial services experience this is of benefit but it is not essential.

What we offer:

• £23,842 annual salary pro rata
• Annual holiday allowance of 25 days holiday plus bank holidays, pro rata
• Contributory pension scheme. Company matches up to 5%
• Life cover
• Hybrid working after training (1 days/week from home)
• Supportive team culture and opportunities to grow
• 1 days paid charitable workday
• Wellbeing support Programme

About us

[Employer hidden — sign up to reveal] is not your typical financial services provider. Those who join our purpose-driven organisation enjoy a culture of collaboration, creativity, and mutual respect and are challenged to do their best to make a difference every day. We help everyday families achieve their financial goals and make a lasting difference in their lives and communities.

What we do

We help everyday families achieve their financial goals and make a lasting difference in their lives and communities. We will continue to do this by employing enthusiastic and talented Financial Advisers working across the country and equally talented people to be based at our Head Office in Bromley.