Brief Description

Are you technically minded and enjoy solving problems? We’re seeking a Technical Support Technician to join our Engineering team, supporting customers and colleagues with product enquiries, testing, and technical documentation. You will play a key role in helping us deliver outstanding service and innovative solutions.

Qualifications Required

• 5 GCSEs at 9 – 4 / A* - C (5 or above preferred), must include maths, English language, and ideally Science, or equivalent related qualification.

Personal Qualities

• Dependable in both attendance and work ethic.
• Open to feedback and proactive in seeking out learning opportunities.
• Uses initiative to find solutions efficiently and safely.
• Able to switch between different tasks and adapt to changing priorities.

Skills Required

• Eager to develop skills and expand knowledge as a Technical Support Technician.
• Works well under pressure, especially during breakdowns or urgent repairs.
• Communicates well with colleagues and works collaboratively.
• Supports team objectives and contributes positively to group tasks.
• Understands the importance of safety in a manufacturing environment.

Training to be Provided

Together with invaluable commercial and practical experience, you’ll gain several academic and vocational qualifications throughout your time with us and Make UK, which are fully paid for, including:

• Advanced Manufacturing Engineering Practical Foundation Training – in year 1, in 6 week blocks to include 4 weeks at Make UK and 2 weeks in company
• Advanced Manufacturing Engineering Workplace Competence Training - in years 2 to 4 in company
• Level 3 BTEC Diploma in Advanced Manufacturing Engineering Development Knowledge - in Years 1, 2 & 3 on block release to Make UK
• In house training in line with your requirements.
• Further qualifications deemed necessary by your employer

On completion of your studies and End Point Assessment (EPA), you will achieve your full apprenticeship certification that will prove competence as a Level 3 Engineering Technician.

Future Prospects

Starting as a Technical Support Technician opens the door to a wide range of career opportunities within engineering, manufacturing, and commercial environments. With experience, continued learning, and a proactive approach, you could progress into several rewarding roles, including:

1. Technical Support Engineer
2. Applications Engineer / Product Specialist
3. Process Engineer
4. Tool room engineer

Vacancy Detail

Are you technically minded and enjoy solving problems? We’re seeking a Technical Support Technician to join our Engineering team, supporting customers and colleagues with product enquiries, testing, and technical documentation. You will play a key role in helping us deliver outstanding service and innovative solutions across the engineering and manufacturing sectors here at [Employer hidden — sign up to reveal] Limited in Stratford-upon-Avon. Salary £14,500 per annum plus travel allowance. You will spend 4 weeks at Make UK in Aston, Birmingham followed by 2 weeks at [Employer hidden — sign up to reveal] throughout your first year.

COMPANY

[Employer hidden — sign up to reveal] is a market leader in the design and manufacture of high-quality threaded inserts for plastics, metals, and composite materials. With over 60 years of expertise, our innovative solutions are trusted by major industries worldwide, including automotive, aerospace, electronics, and manufacturing. We pride ourselves on investing in both cutting-edge technology and the development of our team. From apprenticeships to continuous professional training, [Employer hidden — sign up to reveal] is committed to nurturing talent and supporting career growth. At [Employer hidden — sign up to reveal], we are dedicated to producing precision-engineered products while maintaining a strong focus on sustainability and environmental responsibility. Our modern manufacturing processes are designed to minimise waste and optimise energy efficiency, reflecting our commitment to a greener future.

[Employer hidden — sign up to reveal] Ltd. is a leading manufacturer of high-quality threaded inserts and fasteners, serving industries worldwide, including automotive, aerospace, electronics, and manufacturing. Established over 60 years ago, we have built a strong reputation for innovation, quality, and precision engineering. At [Employer hidden — sign up to reveal], we pride ourselves on: Engineering Excellence, Global Reach, Sustainability Commitment, Employee Development. Joining [Employer hidden — sign up to reveal] means becoming part of a forward-thinking company that values its team members and encourages innovation and professional growth.

ROLE

We are looking to recruit an apprentice to work within our small Engineering Team here at [Employer hidden — sign up to reveal]. Department duties include: technical customer support, product design work (CAD), application testing and problem solving, build of installation equipment, machining and assembly work, process improvement to include tooling design, improvement and purchasing. As an apprentice within the Engineering department, you can expect to get involved with all of the above over the 4 years, with a view to specialising within the department on completion of the apprenticeship.

WHAT'S IN IT FOR YOU?

• Annual wage £14,500 36.5 hours per week @ £7.64/hour – plus travel allowance
• The holiday year commences on the 1st of January and finishes on the 31st of December.
• You are entitled to 18 days of holiday per year, plus all public holidays in England and Wales. You will also receive one extra floating day for every four months of service up to a maximum of 7 days.
• Other benefits will include a company pension scheme and life assurance.
• There is also a six-monthly bonus scheme, which depends on the company and you hitting certain criteria.
• As the crow flies, travel allowance is also paid based on distance from your home to work.

Other Information

Sometimes noisy and dirty environment.

Please note: Make UK and [Employer hidden — sign up to reveal] reserve the right to change the advert closing date without notice, so apply now to avoid disappointment

This apprenticeship has expired.