Customer Service Advisor

Perks You'll Enjoy

• Competitive salary: £24,349 – £28,000 per year
• Company pension, life insurance and sick pay
• Cycle-to-work scheme and on-site parking
• Monday to Friday schedule, so your weekends are all yours
• Opportunities for career development and progression

What You'll Be Doing

• Provide top-tier customer service: Support business water customers primarily through written communication using our advanced customer platform
• Handle metering and billing queries: Respond in writing with clear, accurate, and easy-to-understand answers
• Manage customer expectations: Aim to resolve issues on the first contact, keeping things efficient and hassle-free
• Build strong connections: Quickly identify customer needs and offer the best solutions for both them and [Employer hidden — sign up to reveal]
• Work with third parties: Liaise on behalf of customers to ensure a smooth and seamless service

What You'll Bring to the Role

• A passion for delivering excellent customer service
• Previous experience in customer service, with the ability to build strong relationships with both customers and teammates
• Great written communication skills and attention to detail
• Confident phone manner and clear communication when needed
• Strong organisational skills, able to juggle multiple tasks and prioritise effectively
• Strong negotiation and problem-solving skills
• Familiarity with Microsoft Excel, Word, and Outlook is a plus, but not essential

Why Choose [Employer hidden — sign up to reveal]

[Employer hidden — sign up to reveal] is redefining the utilities sector as one of the fastest-growing and most successful companies in the UK. Guided by our core values of fairness, transparency, tenacity and being supportive, we deliver outstanding service to a diverse range of customers, including some of the UK's largest companies and public sector organisations.

We believe in putting people first. Whether it's creating positive interactions with our customers or fostering a supportive workplace culture, our commitment to fairness and transparency ensures we build lasting relationships with our customers.

With over 20,000 5-star Trustpilot reviews, our reputation is built on trust and excellence. We tackle every challenge with tenacity and a dedication to doing what's fair and right.

Our head office in Blairgowrie, Perthshire, is located within easy reach of Perth and Dundee. As a company embedded in the local community, we actively participate in events that reflect our supportive values. We also have offices in Brentford, London, and Ayr, offering plenty of opportunities to join our growing team.

If you're looking for a company that's dynamic, forward-thinking and values-driven, [Employer hidden — sign up to reveal] is the place for you.

Additional Information

We're committed to making the process as smooth and accessible as possible. If you need any additional support or reasonable adjustments, please let us know. You can reach us by calling [contact hidden] or emailing [Employer hidden — sign up to reveal].