What you’ll be doing

You'll be the first point of contact for people reaching out to us; answering questions, solving problems, and guiding them with care. Whether it's over the phone, by email, or online, you'll handle each enquiry with professionalism, empathy, and detail. You'll liaise with internal teams, ensure every enquiry case is followed through, and help make each interaction a positive experience for those who reach out to us.

What you need to have

• Experience handling a varied range of high-volume varied public enquiries
• Strong IT literacy, including Microsoft office and Salesforce CRM systems
• Skilled communicator with effective written and verbal skills and an awareness of different cultural and emotional contexts
• Knowledge and passion of historic relevance of what [Employer hidden — sign up to reveal] represents
• Interest in embarking on a career that embodies the 100+ year [Employer hidden — sign up to reveal] commitment
• A positive, problem-solving adaptable mindset with experience in fast-paced, target-driven environments
• Strong mental and analytical skills to address the complexity and sensitivity of public enquiries

Who we are

The [Employer hidden — sign up to reveal] is an organisation dedicated to honouring and caring for the graves and memorials of servicemembers who died in the two World Wars. The work of the commission is not only out on the field, but in our head office too, which contributes to the meaningful commemoration of those who made the ultimate sacrifice.

What we offer

• 25 days annual leave, rising by 1 day per year of service up to a maximum of 30
• Paid time off for public holidays and paid office closure between Christmas and New Year
• Flexible working arrangements
• Generous Pension Scheme, with [Employer hidden — sign up to reveal] contributing up to 10%
• Life Assurance
• Employee Assistance Programme

Why join us

You’ll be part of a team that cares deeply about heritage and about the communities we serve. Everyone who works for us, or with us, shares our Values, which are formed around our concept of CARE (Commitment, Ambition, Respect and Excellence). We are proud and committed to ensuring we bring this to life every day, for ourselves, each other and those who lost their lives.

How to apply

If you believe your skillsets align with this opportunity, we welcome your application by clicking the apply now button. As this is an active role, we will be interviewing as we go along, and the role will close when we have an offer accepted by a preferred candidate.

We believe creating a diverse environment enriches our organisation and strengthens our mission, therefore, we welcome applications from everybody. Join our inclusive environment where every individual is valued.