Claims Handler

🔒 Confidential Employer
Posted 7 May 2026
LOCATION
Bradford
TYPE
Full-time
LEVEL
Mid-Senior level
CATEGORY
Insurance
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Claims Handling Broking Background Communication Negotiation Time Management Microsoft Excel Customer Service

FULL DESCRIPTION

Claims Handler

Company: [Employer hidden — sign up to reveal] Group
Location: Bradford
Reports To: Group Claims Manager Region [Employer hidden — sign up to reveal] Claims
Purpose: [Employer hidden — sign up to reveal] Group is looking for an experienced claims handler to join our Bradford team.

Responsibilities, Duties and Tasks

  • Responsible for handling all claim types (excluding credit) - Property, Fleet, Personal lines, Liability, Marine, D&O, PI, Cyber etc.
  • Provide clients with professional advice and ensure that high levels of customer service are provided at all times
  • Handle claims from first notification of loss through to settlement
  • Manage claims independently, manage expectations and negotiate to achieve best possible outcomes
  • Analyse claims data and provide risk improvement solutions
  • Recording and updating of claims data
  • Maintaining a robust diary system
  • Liaising with commercial and personal lines clients
  • Liaising with Insurers, Loss Adjusters, engineers, Solicitors, third party representatives
  • Authorising claim payments under delegated authority on behalf of different Insurers
  • Liaising internally to provide claims feedback/MI
  • Undertaking applicable professional, technical and career development training
  • Complying with external and internal regulatory and statutory policies, procedures and regulations
  • Client visits

Essential Skills

  • Broking background
  • Experience in handling a broad range of claims (5+ years preferable)
  • Excellent communication skills
  • Excellent negotiating and influencing skills
  • Organised and has good time management
  • Ability to work to deadlines
  • Work independently as well as being a ‘team player’
  • IT skills particularly Microsoft Excel

Desirable Skills

  • Acturis
  • Knowledge of cyber cover/claims

Compliance/Training and Development

  • CPD hours annual attainment
  • Completion of work in a compliant manner, and satisfy the auditing regime in the business.
  • To ensure that all Aviva Development Zone modules are fulfilled in the year

Corporate Governance

  • Make sure that the Data security regime is adhered to.
  • To retain a clear desk according to the Clear desk policy
  • Complaints Procedures
  • Complaints Flowchart
  • Financial Crime Policy – Included Anti Money Laundering
  • Financial Sanctions Procedures
  • Ant-Bribery & Corruption Policy – Includes Inducements
  • Conduct Risk Policy
  • Vulnerable Customers Policy
  • Financial Promotions & Approval Procedures
  • Fraud Policy
  • Bring Your Own Device Policy (BYOD)
  • Information Security Policy
  • GDPR Policies/Procedures

[Employer hidden — sign up to reveal] Values

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