Role Overview

The Flagship Managers main responsibility is to maximise sales and profitability whilst developing and retaining high performing teams. They must aim to deliver a customer first approach, a visually inspiring store environment, a fully compliant store, and a focussed commercial business plan.

Main Responsibilities

• Customer First: Deliver a 'customer first' experience, coach teams, ensure product training, and lead to achieve green mystery shop results.
• KPIs: Exceed sales targets, LFL growth, ATV, AUS, conversion; maximise OMNI opportunities; meet NDULGE acquisition targets; manage payroll budget; maintain stock file accuracy.
• Communication: Ensure team awareness of targets, communicate with internal and external partners.
• Commerciality: Identify innovative opportunities, analyse business reports, drive commercial excellence, manage treatment rooms, stay current with trends.
• Team: Recruit diverse teams, create inclusive environment, deliver feedback via NHANCE platform, identify ambassadors, support management development.
• Leadership: Lead, motivate, coach, manage change, exhibit floor presence, conduct floor walks, ensure H&S compliance.
• Store Operations: Maintain store standards, adhere to loss prevention practices.

Qualities

• Ability to deliver customer-first experience and coach teams
• Understand and analyse commercial reports
• Identify key performance behaviours
• Build strong relationships with support office
• Strong communication, prioritising, organisational skills
• Lead by example, honesty, integrity
• Flexibility to manage change and deadlines
• Delegate and follow up effectively

[Employer hidden — sign up to reveal] are an equal opportunities employer. All applicants must have the right to live and work in the UK. Only successful candidates will be contacted.