The Role

You will play a key part in day-to-day service delivery, combining direct clinical involvement with practical operational coordination to ensure care is delivered consistently, safely and in line with governance standards.

You’ll be:

• Providing safe, effective and high-quality patient care as a practising clinician.
• Managing Clinical Team Leads in day-to-day service delivery.
• Overseeing operational workflows to ensure clinical safety, SLA adherence and service efficiency.
• Monitoring key performance and cost metrics, with the ability to interrogate and interpret datasets confidently to support improvements in service delivery and clinician utilisation.
• Maintaining accurate documentation and improving processes, leveraging technology and automation where appropriate.
• Mapping and understanding the end-to-end clinical journey, including the data points contributing to operational metrics and translating that data into actionable improvements.

We’re looking for someone who has:

• Experience working within clinical operations in digital health or technology-enabled healthcare settings.
• Experience supporting the delivery of high-volume clinical services in fast-paced environments.
• The ability to balance daily operational execution with practical workflow improvements.
• Strong data literacy - comfortable working with clinical and operational data, interpreting trends, spotting anomalies, and communicating findings clearly to clinical and non-clinical stakeholders.
• Proficiency with data tools (e.g. Excel, Google Sheets, SQL, Looker, or similar) to extract, analyse and present operational performance data.
• Familiarity with technology-enabled workflows, including automation or AI tools that enhance efficiency and safety.
• Applied clinical knowledge in practice, either as a registered clinician or through close collaboration with prescribers and multidisciplinary teams.
• Experience collaborating across functions, including Product, Operations and Commercial teams, to ensure clinical processes are implemented effectively.

It’s a bonus if you have:

• Familiarity with automation, AI or workflow optimisation in clinical environments.
• Experience supporting CPD or case-based learning within clinical teams.

Our benefits include...

• Share options.
• 25 days holiday, plus bank holidays (increasing to 30 the longer you stay with [Employer hidden — sign up to reveal]).
• Health insurance with Vitality.
• Electric car salary sacrifice scheme with Octopus.
• Enhanced maternity and parental leave.
• Nursery benefit provided by YellowNest.
• Employee assistance programme.
• Generous pension.
• Flexible working options, including a dog-friendly office in Farringdon.
• Personal training and development budget via Learnerbly.
• Wellhub membership.
• Cycle to work scheme.
• Season ticket loan.
• Discount on [Employer hidden — sign up to reveal] products for your friends and family.
• Paid volunteering days.
• An additional 2 weeks off once you reach your 5th anniversary with [Employer hidden — sign up to reveal].

Diversity at [Employer hidden — sign up to reveal]

At [Employer hidden — sign up to reveal], people are at the heart of who we are. We recognise and value the unique perspectives and experiences that individuals from all backgrounds bring.