Customer Services Assistant

🔒 Confidential Employer
Posted 7 May 2026
LOCATION
Pont Street, London
TYPE
Full-time
LEVEL
Entry-level
SALARY
£27,615 / year
CATEGORY
Customer Service
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Welcoming clients Managing reception area Visitor registration and access control Meeting room setup and breakdown Microsoft Office Health and Safety procedures Administrative support Adaptability and flexibility

FULL DESCRIPTION

Customer Services Assistant at [Employer hidden — sign up to reveal]

Location: Pont Street, London | Salary: £27,615 per year | Type: Full-time, On-site

Join [Employer hidden — sign up to reveal] as a Customer Services Assistant and deliver five-star experiences in London’s most prestigious workspaces.

About [Employer hidden — sign up to reveal]

[Employer hidden — sign up to reveal] curates some of London’s most distinctive office environments – places where heritage meets innovation. Our teams are passionate, proactive, and proud to bring our spaces to life.

Your Impact

As our Customer Services Assistant, you’ll be the welcoming face of [Employer hidden — sign up to reveal], ensuring every client and guest enjoys a seamless, premium experience.

What You’ll Be Doing

  • Deliver a warm, first-class welcome to all clients and guests.
  • Own the reception area – greeting visitors, managing calls, overseeing visitor registration and access control.
  • Maintain impeccable standards throughout the building.
  • Collaborate with team members to resolve queries and support daily operations.
  • Set up, break down and refresh meeting rooms.
  • Proactively offer and record additional chargeable services.
  • Support administrative tasks.
  • Follow Health & Safety and security procedures.
  • Stay current with company systems and standards.

Requirements

  • Service champion – passionate about delivering outstanding experiences.
  • Positive and detail-driven – enthusiastic and focused on quality.
  • Flexible and proactive – thrives in a fast-paced environment.
  • Team player with initiative – collaborates well and uses good judgement.
  • Clear communicator – empathetic and professional.
  • Comfortable with Microsoft Office and keen to learn new systems.

Perks & Benefits

  • 25 days holiday plus bank holidays and extra days off for Christmas
  • 37.5 hours a week, Monday to Friday
  • Flexible working from day one (discuss at interview)
  • Generous discretionary annual bonus
  • Training, coaching & mentoring
  • Private healthcare and life assurance
  • 4 weeks company sick pay
  • 5% company pension
  • Season Ticket Loan
  • Cycle to work scheme
  • Perkbox discounts
  • Employee Assistance Programme
  • Volunteering day
  • Compassionate leave and dependants leave
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