Duty Manager

🔒 Confidential Employer

Posted 7 May 2026

LOCATION

West London, London

TYPE

Full-time

LEVEL

Mid-Senior level

SALARY

£37,000 / year

SKILLS

Team Leadership Service Standards Operational Management Rota Management Front-of-House Management Resident Satisfaction Hospitality Management Concierge Services

FULL DESCRIPTION

Duty Manager

[Employer hidden — sign up to reveal] Group is hiring a Duty Manager for a luxury residential community in West London. Permanent, on-site, 4-on/4-off shifts. Salary £34,000-£37,000 per annum. Immediate start possible.

Role Highlights

Lead concierge/front-of-house team
Drive service standards & resident satisfaction
Manage rotas, holidays, sickness & lateness
Oversee day-to-night handovers
Handle high-volume operational workload
Work with site leadership to streamline operations
Busy, high-visibility role in a professional environment!

Ideal Candidate

Thrives under pressure & leads from the front
Operationally resilient & proactive
Maintains high standards consistently
Hotel or high-end service experience preferred
Certifications (IOSH, Security, TPI) a bonus

Shift Model

4 on / 4 off (day-based rotation). Hours likely 7am-7pm or 8am-8pm. Elevated role beyond basic concierge tasks.

Benefits

Health & Wellbeing: Health Cashback Scheme, Health Support, Well-being Apps & Free Counselling
Financial Security: Group Life Insurance
Career Growth: Annual Salary Reviews & Career Progression Training
Lifestyle Perks: Gym & Retail Discounts
Learning & Leisure: Shared Audible & Kindle Library
Rewards & Recognition: Cash Bonus for Referring a Friend, Customer Feedback Bonus, Referral Incentive Scheme, Length of Service Annual Leave

Location & Contact

West London, London. [Employer hidden — sign up to reveal] Group, Swan House, 37 – 39 High Holborn, London WC1V 6AA. T: [contact hidden]. E: [Employer hidden — sign up to reveal]