Night Concierge (UK Driving Licence required)

Job Description

We are currently recruiting for a new Night Concierges to become a part of the team at a stunning site in Shoreditch (E2), with 119 exclusive apartments. The concierge is the first point of contact for all residents, visitors, and contractors. They must be professional in manner and appearance at all times and available to assist residents, visitors and contractors with any enquiries they may have in a positive, solution-oriented way.

Requirements

• Exceptional customer service skills with excellent attention to detail.
• Outstanding communication skills, both written and verbal.
• Confident and dynamic speaker.
• Enthusiastic, proactive and positive personality.
• 2 years’ minimum of residential concierge experience at a luxury establishment.
• UK Driving Licence required.
• An SIA licence is desirable however not mandatory.

Main Duties and Responsibilities

• Meet and greet all residents, visitors, contractors in a courteous and professional manner.
• Act as first point of call for all incoming telephone, intercom, email and face-to-face enquiries.
• Receive and log parcels and packages on behalf of residents.
• Hand over parcels, packages, keys to residents upon collection.
• Log all resident written instructions on concierge database.
• Ensure all new residents register with the concierge team.
• Programme door entry fobs, key cards and enter telephone numbers.
• Forward resident complaints or lease breaches to Building Manager.
• Perform end of shift parcel and key audits.
• Perform weekly fire alarm, lift alarm and other regulatory tests.
• Be familiar with site fire activation and evacuation procedures.
• Perform frequent site inspections and patrols.

Additional Information

Hours: 4 on 4 off (18:00-06:00)
Salary: £30,000 per annum or £14.99 per hour
Location: Shoreditch (E2) (nearest tube station is Hoxton or Shoreditch High Street)

If this position is of interest to you, please send your CV across.