Duty Manager
🔒 Confidential Employer
Posted 7 May 2026
LOCATION
West London, London
TYPE
Full-time
LEVEL
Mid-Senior level
SALARY
£38,000 / year
CATEGORY
Hospitality & Catering
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion
SKILLS
Team Leadership
Operational Management
Customer Service
Concierge Services
Staff Scheduling
Hospitality Management
Health & Safety Compliance
Conflict Resolution
FULL DESCRIPTION
Duty Manager
[Employer hidden — sign up to reveal] Group is hiring a Duty Manager for a luxury residential community in West London. Permanent, Full-time | Salary: £35,000 - £38,000 per annum | 4 on / 4 off shifts
Role Highlights
- Lead concierge/front-of-house team
- Drive service standards & resident satisfaction
- Manage rotas, holidays, sickness & lateness
- Oversee day-to-night handovers
- Handle high-volume operational workload
- Work with site leadership to streamline operations
Ideal Candidate
- Thrives under pressure & leads from the front
- Operationally resilient & proactive
- Maintains high standards consistently
- Hotel or high-end service experience preferred
- Certifications (IOSH, Security, TPI) a bonus
Benefits
- Health & Wellbeing: Health Cashback Scheme, Health Support, Well-being Apps & Free Counselling
- Financial Security: Group Life Insurance
- Career Growth: Annual Salary Reviews & Career Progression Training
- Lifestyle Perks: Gym & Retail Discounts
- Learning & Leisure: Shared Audible & Kindle Library
- Rewards & Recognition: Cash Bonus for Referring a Friend, Customer Feedback Bonus, Referral Incentive Scheme, Length of Service Annual Leave
How to Apply
Upload your CV via the application form on this page. For enquiries, contact [Employer hidden — sign up to reveal].
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