The Role

The Accommodation (Property) team are responsible for the operational management of the University’s residential estate, ensuring that all accommodation is safe, compliant, well-maintained, and delivers an excellent living environment for students and visitors. The Assistant Accommodation Manager (Property) will report to and support the Senior Accommodation Manager (Property) in the oversight of a range of property related services provided by internal and external stakeholders. This includes lifecycle planning, planned and reactive maintenance, statutory compliance, and refurbishment activity. The role works closely with colleagues from Estates, Facilities Management, Student Services, Accommodation & Conference Offices, and other partners.

What you’ll do

• Support the Senior Accommodation Manager (Property) to ensure the residential estate is maintained to a consistently high standard.
• Play a pivotal role in oversight of building fabric, fixtures, fittings, furnishings, and communal areas.
• Monitor lifecycle replacement programmes, planned preventative maintenance (PPM), and statutory compliance schedules.
• Take an active role in oversight of refurbishment, enhancement, and minor capital works projects.
• Act as a point of contact for property-related matters.
• Identify risks, trends, and opportunities relating to property condition and performance.
• Work closely with Accommodation & Conference Office and internal service providers.
• Promote a positive, inclusive, and professional working culture.
• Contribute to setting, management, and monitoring of the Accommodation budget.
• Procure goods, services, and works in accordance with University Financial Regulations.
• Support compliance with health, safety, and fire safety legislation.
• Maintain accurate records of compliance, incidents, and remedial actions.
• Use relevant IT systems (e.g. Kinetics, AStRA, ABW, APEX, StarRez, ISARR, Planet FM, QFM).
• Support both short-term and long-term operational planning for the residential estate.
• Contribute to emergency response, business continuity, and resilience planning.
• Undertake other duties as assigned.

Who you are – Qualifications, Experience, Knowledge and Skills required

Essential:

• Degree level education, or equivalent knowledge and experience in managing property, accommodation or similar customer focussed related services.
• Knowledge and/or ability to manage compliance with housing legislation, the Universities UK Accommodation Code of Practice and University regulations.
• Excellent understanding of health and safety, safeguarding, and customer care in residential or similar settings.
• Ability to work flexibly and effectively during peak periods, with the ability to manage and deal with challenging situations.
• Strong communication, interpersonal and negotiation skills with the ability to influence others.
• IT proficiency, including an ability to work with booking, CRM, or facilities management systems.
• A proactive, organised, and solution-focused approach to operational challenges.
• A customer and people centric ethic, with demonstrable skills in customer service and visitor experience.
• Oral (spoken) and Written Welsh Level B2.

Desirable:

• A full valid driving licence, or the equivalent right to drive in the UK.
• Experience in Higher Education accommodation management.
• Knowledge of the UUK Code of Practice or similar accommodation standards.
• Knowledge of accommodation software systems (e.g., StarRez).
• Oral (spoken) and Written Welsh Level C1.

How to apply

To promote a flexible workforce, the University will consider applications from individuals seeking full time, part time, job share, or term time only working arrangements. Applications for this role must be made through jobs.aber.ac.uk. You are welcome to apply for any vacancy in Welsh or English and any application submitted will be treated equally.

Benefits

• Flexible working policy
• Hybrid Working
• 36.5 – hour week for full-time roles
• Generous leave entitlements – 27 days annual leave plus bank holidays and university closed days
• Commitment to Professional Development
• Enhanced contribution to our workplace pension schemes
• Staff recognition and reward schemes
• Opportunity to learn the Welsh language for free
• Staff relocation bursary
• Maternity, Paternity, Parental and Adoption Leave
• Staff discount for gym facilities, hospitality, and retail on campus.

Employment Visa

Under the UK Government’s points-based system scheme, this role does not meet the criteria to be sponsored by [Employer hidden — sign up to reveal] ([Employer hidden — sign up to reveal]) for a Skilled Worker Route (SWR) application.

For informal enquiries, please contact Tom Bates at [Employer hidden — sign up to reveal].