Customer Care Advisor

🔒 Confidential Employer
Posted 7 May 2026
LOCATION
Belfast
TYPE
Full-time
LEVEL
Entry-level
SALARY
£24,784 / year
CATEGORY
Customer Service
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Customer service Telephone communication Problem-solving Attention to detail Microsoft Word Microsoft Excel Salesforce ERP systems (SAP/AS400/Annapurna)

FULL DESCRIPTION

Customer Care Advisor

[Employer hidden — sign up to reveal] is recruiting for a Customer Care Advisor to act as the first point of contact for customers, providing solutions, support, and accurate information via a telephone contact centre service. Based in Belfast with hybrid working after probation, this permanent role offers a salary of £24,700-£24,784.50 per annum plus quarterly bonus.

Key Duties

  • Provide support and accurate information on orders, queries, stock, deliveries, pricing, and promotions.
  • Act as a professional first point of contact, handling interactions efficiently.
  • Deliver call-backs within agreed timelines and log calls accurately.
  • Expedite urgent orders where required.
  • Process orders, POS, and credits on the same day.
  • Monitor and respond to emails daily.
  • Create and manage Salesforce cases with full ownership.
  • Work with internal teams to resolve issues and escalate when needed.
  • Manage customer expectations and provide updates.
  • Answer calls promptly and follow processes.

Requirements

  • Experience in a customer care role.
  • Strong communication and telephone skills.
  • Good problem-solving ability and attention to detail.
  • Ability to work independently and in a team.
  • Organised and proactive approach.
  • IT skills including Microsoft Word and Excel.
  • Experience using CRM systems such as Salesforce.
  • Experience with ERP systems such as SAP, AS400, or Annapurna.
  • GCSEs (or equivalent) including English and Mathematics.
  • Optical industry experience preferred.
  • Understanding of compliance and procedures.

What We Offer

  • Healthcare plan (level one).
  • Share scheme.
  • 33 days annual leave including bank holidays, rising to 38 after 5 years' service.
  • Hybrid working after probation.
  • Quarterly bonus.

[Employer hidden — sign up to reveal] acts as an employment agency for permanent recruitment.

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