Catering Front of House Supervisor

Key Responsibilities

• Overall responsibility for daily operations in the front of house
• Ensuring the maintenance of service is kept to the highest standards
• Liaising with the Catering Manager & Head Chef including ensuring all areas of the department align, making sure all procedures and policies are adhered to
• Ensuring cleaning standards are maintained in the servery and the dining hall, liaising with cleaning supervisors
• Line manage the General Assistants, provide guidance and ensure the team follow procedures so that service starts on time
• To adhere to Health & Safety legislation and always follow in-house procedures and policies
• To be responsible for the day-to-day organisation of the front of house: working directly with the catering team to ensure the operational standards are consistently high
• Find ways to develop and improve services by looking at queue management, streamlining, student turnover as well as cleaning turnover
• Liaising with the Cleaning supervisors, Catering Manager and Head Chef to ensure standards are maintained and front and back of house align
• Weekly and daily briefings
• Dealing with customers at all levels, being able to work well under high pressure and be able to problem solve calmly and efficiently
• Ensure that all in house event set ups meet the highest standards
• To assist in moving to a more sustainable catering environment by conducting good working practices
• Identify ways to enhance service and increase efficiency
• To assist the day-to-day monitoring and enforcement of our departmental HACCP policy. Ensuring that the maximum score is achieved in the Local Government Hygiene inspections
• Communicate clearly with the Catering Manager and provide them with strong operational support
• To be proactive when required to liaise with internal and external clients regarding all aspects of special functions, cookery clubs, events, and executive dining including running classes.

Knowledge, Skills & Experience Required

• Hospitality experience at management level is essential
• Strong leadership and team management abilities
• Have a strong understanding of standard operating procedures and attention to detail with a passion for delivering excellence in customer service
• Exceptional organisational, and communications skills with the ability to interact effectively at all levels
• Exceptional customer service, ability to handle high pressure situations, problem-solving skills while remaining calm and efficient
• Ability to work flexible hours if required for events which may include evenings and weekends
• Due to location, own transportation is highly recommended
• Ability to work in line with the school’s values.

Safeguarding

[Employer hidden — sign up to reveal] is committed to inclusion across race, gender, faith, identity and abilities. We believe that diversity helps us to fulfil our purpose, realise our vision and exemplify our values.

[Employer hidden — sign up to reveal] is committed to safeguarding and promoting the welfare of children and young people and employees of [Employer hidden — sign up to reveal] are expected to share this commitment. This position is therefore subject to pre-employment compliance checks and an enhanced Disclosure and Barring Service Check.

How to Apply

Apply via the following link: Catering Front of House Supervisor