The Role

We are seeking a Guest Services Manager with a Food & Beverage bias to support our new General Manager, Adam Hulme, with the smooth day to day running of the hotel along with a dedicated team of full time and casual team members. [Employer hidden — sign up to reveal] is a small luxury hotel, so you would be out in the operation working with the teams on the floor.

You will assist the General Manager to ensure excellent standards of service for all food and beverage service areas including The Mulberry Restaurant, St Peter Bar, Conference & Banqueting, Room Service, Terraces, and Lounge Service. Your focus will be the consistent delivery of high standards of guest service across all F&B operational areas.

In the General Managers absence, you will also be involved with the Housekeeping and Front of House departments offering you the opportunity to really influence the continued future success of the hotel.

The key areas of focus will be;

• Service delivery – ensuring the Food and Beverage product & service continues to delight our guests and meet the requirements of our 4 Star status, 2 Rosette Dining and Mystery Guest standards.
• Planning/Resourcing – ensuring the effective use of resources, staffing, stocks and effectively direct the departments to efficiently plan and deliver excellent service based on business levels in the hotel.
• Operations – through effective supervision, guidance and control ensuring that the present and future operation is ready to deliver success on its objectives. You will also be heading up and working as part of the Duty Management team at the Hotel.
• Systems – ensure all systems are operational (with the support of our Group IT Manager) and that all staff are trained and adhere to the operating standards of use.
• Staffing and Performance Management – ensure that through selection, recruitment, training and coaching the very best standards of staff are maintained and developed. Making sure that each person within the team receives the guidance and feedback necessary to be successful and operate in a safe way meeting current company and legal requirements.
• Revenue Management – Ensuring all in-house opportunities for sales are taken and liaising with Group Sales, Marketing and Revenue Managers to ensure financial targets are met.

Requirements

• Previous quality food and beverage management experience within the 4/5 star hotel market.
• A CV showing a bias towards Food and Beverage experience.
• Excellent customer service skills.
• High standard of personal presentation.
• Confident, professional, and welcoming personality.
• Proven ability to recruit, train, coach and motivate hospitality teams.
• Ability to work under pressure, giving direction and leadership to the team.
• A self-motivated, driven, results orientated, and proactive attitude is required.
• Excellent verbal and written communication skills both for internal and external communication.

Benefits

• 4 weeks holiday rising to 5 weeks with service.
• 8 Bank holidays.
• Free car parking.
• Discounted hotel accommodation for yourself and your family at all hotels
• Discounted hair treatments at our two Utopia Spas
• Discount off all food & beverage at all hotels
• Discount of individual treatments booked in our two Utopia Spas
• Discount on retail products in our two Utopia Spas
• Refer a friend staff recruitment scheme
• Additional anniversary benefits including birthday off paid, complimentary overnight stays, complimentary lunch/afternoon tea and service related holiday

The Place

[Employer hidden — sign up to reveal], part of [Employer hidden — sign up to reveal] a private group of quality hotels of distinction just outside London.

4 AA Star, 2AA rosette restaurant, 22-bedroom hotel together with conference and banqueting facilities up to 120 all within the grounds of 26 acres of woodland and beautiful gardens. The hotel has Mulberry restaurant awarded 3 AA rosettes and St Peters Bar for more informal dining, with sunny outside terraces for summer service outdoors. Afternoon Tea is a popular choice for residents and visitors with a variety of menus to suit every taste and occasion.

We are also a popular venue for exclusive use events and weddings.

Please see our website for a full list of facilities