Senior Key Account Manager
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FULL DESCRIPTION
Senior Key Account Manager
[Employer hidden — sign up to reveal] is seeking an experienced Senior Key Account Manager to manage and grow a portfolio of existing strategic partners. This role is focused on retention, profitable growth, and long‑term relationship development, acting as the primary point of contact for partners and a trusted advisor to internal stakeholders.
Key Responsibilities
- Build and maintain strong, long‑term relationships with assigned partners
- Act as the primary point of contact, ensuring partner needs are addressed promptly and professionally
- Develop and execute strategic account plans aligned to partner goals and commercial targets
- Identify and drive opportunities for revenue growth, upselling and cross‑selling
- Negotiate contract terms and manage renewals to maximise retention and profitability
- Monitor account performance, analyse data and prepare insights to inform strategy
- Lead regular account reviews with partners and internal stakeholders
- Collaborate closely with sales, marketing, product and operational teams to deliver a cohesive customer experience
- Resolve issues and conflicts proactively, ensuring positive outcomes for all parties
- Share partner feedback to support service and product improvements
AI Readiness & Digital Capability
We value candidates who are AI‑ready and comfortable leveraging modern tools to enhance both performance and customer outcomes. In this role, AI readiness includes:
- Demonstrated ability to use or adapt to AI‑enabled tools (e.g. CRM automation, data insights, forecasting, customer analytics, workflow optimisation)
- Strong data literacy, with the ability to interpret insights generated by digital or AI‑driven platforms and apply them to account strategy and decision making
- Openness to continuous learning as AI and digital capabilities evolve
- Ability to use AI responsibly to improve efficiency, customer engagement, reporting quality, and commercial outcomes
- Comfort working in an environment where technology and AI support smarter, faster, and more personalised partner interactions
Technical development or coding experience is not required; practical adoption and value creation are key.
About You
Essential Experience & Qualifications
- Bachelor’s Degree in Business, Commerce or a related field, or equivalent experience
- 5–7 years’ experience in account management, key account management, or partner relationship roles
- Proven experience growing and retaining client or partner accounts
Skills & Capabilities
- Strong client relationship management and stakeholder engagement skills
- Commercial acumen with experience driving revenue growth within existing accounts
- Excellent verbal and written communication skills
- Proven negotiation experience, particularly in contract and renewal discussions
- Ability to analyse account data and performance metrics to inform strategy
- High level of customer focus with a proactive, problem‑solving mindset
- Experience using CRM systems and customer data to manage accounts effectively
- Strong organisational skills with the ability to manage multiple accounts and priorities
- Collaborative approach to working with cross‑functional teams
- Adaptability to changing client needs, priorities, and market conditions
Why Join Us
- Influence and own relationships with strategic partners
- Work in a collaborative, high‑performing and future‑focused environment
- Be part of an organisation embracing AI‑enabled ways of working
- Opportunity to drive meaningful commercial impact and long‑term partnerships
96929 | Sales & Distribution | Professional | Non-Executive | [Employer hidden — sign up to reveal] | Full-Time | Permanent
[Employer hidden — sign up to reveal] is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
At [Employer hidden — sign up to reveal], we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
Great to have you on board. Let's care for tomorrow.