About the role

We are seeking a dedicated Duty Manager to ensure the smooth running of daily operations across our sites. In this role, you will oversee staff performance, manage operational processes, and serve as a crucial link between site teams and senior management. Your contribution is key to maintaining high standards, regulatory compliance, and excellent service delivery.

• Shift Pattern: 19:00 – 07:00 (4 days on / 4 days off rotation, after training)
• Flexibility: Weekend shifts and additional hours may be required
• Overtime: Available based on operational needs
• Pre-Shift: Arrive 10 minutes early for handovers with the outgoing team
• Reporting To: Operations Manager / Senior Operations Manager

Candidate must have

Key Responsibilities

• Operational Leadership – Oversee daily site operations, ensure security, safety, and service standards; lead team briefings; coordinate action plans; maintain smooth communication; ensure control room standards.
• Team Management – Collaborate with Rostering Manager on schedules; ensure staff compliance with appearance, training, conduct; monitor attendance and performance; support onboarding and training.
• Disciplinary & Investigations – Conduct investigations and manage disciplinary processes in line with policy; work with HR and senior leadership.
• Site & Asset Management – Conduct regular site inspections; ensure documentation, risk assessments, uniform standards; perform equipment checks; supervise opening/closing procedures.
• Vehicle & Equipment Oversight – Ensure company vehicles are clean, refuelled, inspected; manage key control and damage reports.
• Incident & Alarm Management – Respond to alarm activations within 30 minutes; oversee investigations and documentation.
• Training & Development – Facilitate role-specific training; support professional development of staff.
• Financial & Administrative Duties – Manage operations within budget; submit weekly timesheets by 6:00 AM Monday; maintain records.
• Additional Responsibilities – Support transport coordination; track non-conformances; promote cross-department communication.

Our Commitment to Inclusion: We are an inclusive employer and welcome applicants from all backgrounds. As a Disability Confident Committed Employer, we actively encourage applications from people of all abilities.

Job Requirements

• Experience: Security – 1 year (required); Managerial – 1 year (preferred)
• Licences/Certifications: SIA Licence (required); CCTV Licence (preferred); Clean UK Driving Licence held for a minimum of 12 months (required)

Work Location: In person

Apply Now

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