Control Room Co-Ordinator

🔒 Confidential Employer
Posted 7 May 2026
LOCATION
Crewe
TYPE
Full-time
LEVEL
Mid-Senior level
CATEGORY
Security
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

SIA Licence Control Room Operations Workforce Planning Incident Response CCTV Monitoring Communication IT Systems Scheduling

FULL DESCRIPTION

Control Room Co-Ordinator

Company: [Employer hidden — sign up to reveal] | Location: Crewe, UK | Job Type: Full-time | Salary: £13.00-£13.50 per hour

About the Role

We are seeking a proactive, highly organised, and confident Control Room Operations Coordinator to oversee and support security operations across multiple sites. Based within a fast-paced control room environment, you will play a key role in ensuring full operational coverage, coordinating staff deployment, responding to incidents, and maintaining high service standards at all times.

Hours of Work: Night shifts – 12-hour rotations

Typical pattern: Monday, Tuesday, Wednesday (night shifts) plus one additional day shift (ad hoc)

Key Responsibilities

  • Coordinate and oversee daily control room operations across multiple sites
  • Manage and plan staffing levels, ensuring full shift coverage at all times
  • Cover unfilled shifts, absences, and urgent operational requirements
  • Respond effectively to unplanned staffing or operational issues
  • Monitor booking on/off procedures, check calls, CCTV, mobile patrols, and alarm activations
  • Log, manage, and escalate incidents in line with company procedures
  • Produce accurate operational reports and maintain detailed records
  • Liaise professionally with on-site teams, senior management, and external partners
  • Conduct structured shift handovers to maintain operational continuity
  • Support vehicle coordination, key holding, and equipment management

Skills & Experience Required

  • Previous experience in a control room, operations, or security coordination role
  • Strong organisational and workforce planning skills
  • Proven ability to multi-task and prioritise in a high-pressure environment
  • Calm, decisive, and solution-focused approach
  • Excellent communication skills and strong attention to detail
  • Confident using IT systems, monitoring platforms, and scheduling tools
  • Valid SIA licence (mandatory)
  • Valid CCTV licence (desirable)
  • Full UK Driving Licence (desirable)

What We Offer

  • A varied and challenging operational leadership role
  • Supportive management team and professional working environment
  • Opportunities for career development within a growing security business

Benefits: Company pension

Pay: £13.00-£13.50 per hour

Additional Information

  • Experience: Security: 1 year (preferred), Control Room: 1 year (required)
  • Licence/Certification: SIA Licence (required), CCTV Licence (preferred), Driving Licence (preferred)
  • Work Location: In person
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