Team Co-Ordinator

Key Responsibilities

• Having responsibility for the day-to-day management of your client team
• Prioritising and coordinating team duties to ensure completion in line with client SLAs
• Managing cases throughout the entire legal process, in line with client requirements
• Supporting the wider team with calls when required
• Attending client meetings
• Managing service delivery as the first point of contact
• Process management and reviews
• Reporting and invoicing
• Meeting team financial targets
• Client management / Meetings
• Demonstrates Debt Recovery and Legal Knowledge
• Leadership and people skills
• Attention to detail
• Competency with IT systems - to manage a volume caseload through highly automated processes
• Excellent time and diary management
• Experience with meeting court deadlines
• Working to FCA guidelines/standards and ensuring team compliance

Skills, Knowledge and Expertise

Key competencies you will need:

• The ability to produce a high standard of work, being agile and able to work under pressure, whilst maintaining accuracy and good attention to detail
• To be able to demonstrate flexibility, initiative and confidence in your own ability
• Commercial business awareness
• Promoting a culture of continuous improvement, identifying where efficiencies and improvements in processes can be made, delivering the necessary action plans
• Organised, systematic, able to prioritise demanding workloads under pressure
• Ability to build effective relationships with clients, colleagues and key stakeholders
• Confident approach, ability to communicate effectively with clients and colleagues in a calm, professional and responsible way
• Approaches challenges with determination as well as persistence when needing to overcome obstacles
• Diplomatic and able to observe and maintain confidentiality

Hours

As a department we are committed to providing a service to our clients between the hours of 8am to 8pm on Monday to Thursday, 8am to 6pm on a Friday and 9am to 1pm on a Saturday. This Team Co-ordinator role will involve working the following hours:

• 9:00am - 5.30pm Monday – Thursday
• 9:00am - 5.00pm on Friday

There will be additional availability to provide telephone/remote support to the team within the department hours on rotation. Supervision on a Saturday shift of 9:00am -1:00pm may be required on rotation.

Benefits, Agile Working and Additional Information

We embrace agile working and offer a blended approach to where and how we work. We appreciate that people have different needs and preferences and we’re keen to be flexible, after all, we value what you do, not where you do it. We have hubs in Birmingham, Bristol, Edinburgh, Leeds, Leicester, London, Lincoln, Manchester, Milton Keynes, Nottingham, Southampton, Stratford-upon-Avon, Sheffield & Tunbridge Wells. Do you want to check out our amazing benefits?

Additional information: Please be aware, for some vacancies, where we receive high numbers of applications we may need to bring the close date forward. Due to the nature of the work undertaken, confirmation of employment will be subject to a variety of checks which will be carried out once an offer of employment is accepted. Details of the checks can be found here.

Equal opportunities - [Employer hidden — sign up to reveal], as part of the [Employer hidden — sign up to reveal] is a committed equal opportunities employer. We seek to attract, develop and retain talented people from a diverse range of backgrounds and cultures. We value and respect individuality and encourage a culture within our business where people can be themselves and be valued for their strengths and experiences. Everyone who either applies to or works for the firm is treated equally, regardless of their gender, age, ethnic origin, nationality, marital status, sexual orientation or religious beliefs.

About [Employer hidden — sign up to reveal]

Welcome to [Employer hidden — sign up to reveal], where we specialise in mitigating financial and reputational risks for businesses through scalable solutions tailored to market demands. Our consultative and proactive approach builds trust with clients and prospects, ensuring we protect brands while enhancing their reputations. At [Employer hidden — sign up to reveal], dealing with vast quantities of legal work is ingrained in our ethos. We are united by process-driven methods and leading technology that enable us to offer specialist services including uninsured loss recovery, debt and asset recovery, and legal costs services across the UK. Join us at [Employer hidden — sign up to reveal] and be part of a dynamic team dedicated to delivering innovative solutions that make a real difference for our clients. Grow your career in a collaborative environment where your skills and expertise are valued, and where you can contribute to the success of our clients and our company alike. We are proud to be a part of [Employer hidden — sign up to reveal], a group focused on unlocking potential. We believe in the *power of &*: corporate & human, purposeful & profitable, ambitious & inclusive. [Employer hidden — sign up to reveal] provides the shared infrastructure, development programmes, culture, values and empowered working framework that enable our brands, and our people, to thrive. For you, that means access to award-winning learning, flexibility built on trust, and opportunities to collaborate across a diverse network of specialists.