Customer Service Specialist

About the Unit

[Employer hidden — sign up to reveal] Pocklington is part of the global company [Employer hidden — sign up to reveal] International ASA and are a leader in the product development, manufacture and marketing of speciality nutrients & biostimulant products for use in regenerative agriculture worldwide along with the laboratory and technical support to make this happen.

[Employer hidden — sign up to reveal] Analytical Services is the UK’s leading soil and plant analysis business dealing with over 250,000 samples from countries worldwide. We are seeking to recruit a Customer Service Specialist at our Pocklington site.

Responsibilities

• Processing orders in line with ISO 9001 and UKAS 17025
• Record soil analysis results
• Respond to customer enquiries with a high level of customer service
• Maintain stock of sampling supplies/stationary
• Arrange courier sample collections and delivery
• Produce and issue laboratory invoices and deal with invoice enquires
• Maintain and update laboratory customer accounts
• Liaise with credit controllers to follow up on any outstanding payment

Profile

We are looking for a competent Customer Service Specialist who is experienced working efficiently with high volumes of orders. The role will not be based in a Laboratory but in the offices.

• GCSE standard education or equivalent
• Experience of a highly pressurised office environment
• Good level of numeracy
• Excellent communication skills (written and verbal)
• Good problem solving skills

We Offer

• Vitality Private Health
• 10% employer Pension Contributions
• Annual bonus scheme
• Life Assurance
• Confidential Employee Assistance Programme
• Inclusion & Wellbeing Activities (including badminton, football, runs and walks)

Contact details

HR Representative: Agne Baniene
Email: [Employer hidden — sign up to reveal]

Apply

Please send your CV by clicking the button “Apply now”. No CVs sent via email will be accepted.

Apply no later than 8th of May 2026.