CRM Project Manager UK

About Us

[Employer hidden — sign up to reveal] has been electrifying crowds with its 'event' sales for over 20 years. [Employer hidden — sign up to reveal] is the European leader in organizing unique private sales, in showrooms and online, bringing together top luxury brands. The showroom network includes London, and the role is based in London.

Job Description

Based in London, the CRM Project Manager UK operates in a fast-paced international environment and demonstrates full professional fluency in both English and French (bilingual/native level).

Key Responsibilities

• Defining campaign content, customer targeting, and database extraction using Salesforce, as well as selecting communication channels and scheduling sends in line with each sale’s operational plan
• Writing detailed campaign briefs for production teams, ensuring full alignment with [Employer hidden — sign up to reveal]'s brand guidelines
• Managing the execution of all client communication flows beyond invitations (editorial content, emailings, surveys, phone outreach, etc.)
• Monitoring campaign performance, providing detailed reporting and analysis, and proactively suggesting improvements to continuously optimize results

You will also support the Marketing Manager in delivering cross-functional Marketing and CRM projects:

• Implementing automated campaigns to activate the client database, grow membership, and reduce churn
• Contributing to the continuous improvement and expansion of Salesforce and Marketing Cloud usage, in collaboration with the Product Owner
• Analysing the customer database and recommending actionable strategies to drive sales performance and increase the number of Members and VIP clients
• Continuously enhancing campaign management processes to ensure flawless execution

You will work closely with all [Employer hidden — sign up to reveal] departments and manage relationships with external partners.

Profile Required

Graduated from a business school with a specialization in Marketing or Digital, you have at least 2–3 years of relevant experience, ideally within the fashion or luxury industry.

Required Skills

• Strong expertise in Salesforce and Salesforce Marketing Cloud (mandatory)
• Solid knowledge of Excel, particularly for KPI analysis
• Excellent command of both French and English (bilingual/native level)
• Proven project management capabilities

Personal Attributes

• Exceptional attention to detail
• Strong analytical, execution, and communication skills
• Positive, dynamic, and proactive mindset

Apply

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