Ecommerce Delivery Operations Development Manager

About the Role

• Own the end‑to‑end setup and operation of the delivery routing system, ensuring stores have clear, accurate and timely visibility of required driver shifts and capacity plans.
• Provide expert ongoing operational support for routing, acting as the primary escalation point for store queries and leading the day‑to‑day and long‑term development of the store helpdesk model to improve service quality and efficiency.
• Continuously optimise fleet size and driver shift patterns to ensure delivery capacity is aligned to demand and enables an optimal customer slot offering across the network.
• Drive sales growth and profitability by leading quarterly driver shift pattern changes, balancing customer availability, cost efficiency and operational feasibility.
• Define and deliver the routing system enhancement roadmap, working cross‑functionally to prioritise and drive forward improvements.
• Lead key business critical initiatives and projects, including quarterly driver shift reviews, routing configuration changes and network optimisation activities.
• Lead, coach and develop a team of coordinators, creating a high‑performance culture that thrives in a fast‑paced, change‑driven environment while ensuring consistent operational excellence.

Let's find out about you

• Strong understanding of e‑commerce delivery routing systems and last‑mile operational models, with experience maximising network efficiency at scale.
• Proven ability to operate effectively in a fast‑paced, evolving environment, adapting approach and priorities through periods of change and ambiguity.
• Highly analytical, with the ability to translate complex datasets into clear, actionable business insights and recommendations.
• Commercially minded, with experience delivering growth and efficiency through optimised capacity planning and routing strategies.
• Strong people leadership skills, able to motivate, engage and develop teams to deliver change in line with wider business strategy.
• Line management experience is essential, with a track record of building capability and driving accountability within teams.

Location

[Employer hidden — sign up to reveal] House, Great Wilson Street, Leeds, West Yorkshire, LS11 5AD, United Kingdom

Rewards & Benefits

• Discretionary company bonus
• Company pension up to 7% matched
• Company Car allowance of £5,700
• 15% colleague discount in store and online
• Free access to wellbeing services
• Hybrid working with a minimum 3 days a week in one of our Home Offices