About the Role

You will be responsible for the online shrink agenda with structured process and data led decisions and validating picker and driver resource for the store through effective rota planning making sure the team is driving picking accuracy to guarantee consistency on the online operation.

What You'll Need

• Drive strategy into action: Planning and executing all trading activity on the shopfloor, delivering great availability standards, key metrics and KRAs through routine and processes.
• Lead with impact: Engaging and coaching your team to constantly improve routine and process whilst creating a culture of selling with personality, driving pick accuracy and serving our customers with heart and pride.
• Results-focused: Drive best value offering across our online operation, CSI and react to customer feedback to create and execute effective action plans from audits.
• Talent Development: Listen with empathy, driving resilience and encourage ownership, focus and passion for the business by bringing the “[Employer hidden — sign up to reveal]ness” to work every day and supporting the development of the team and creating an environment where people feel valued, trusted, and motivated to step up.

What You'll Bring

• Experience as Team Leader, Supervisor or Manager in a complex Online retail environment.
• Operational knowledge on Online retail environment.
• Knowledge of improving availability, picking rate, reducing waste, and managing shrink.
• Experience developing teams and managing change through leadership and building resilience.
• Strong organisational skills and great customer service.
• Flexibility to work a range of shifts, including weekends and evenings.

Location

Kingstown Industrial Estate, Carlisle, Cumbria, United Kingdom, CA3 0JQ

Rewards & Benefits

Alongside a competitive salary, you'll get lots of other great benefits too, including: Colleague discount: 15% off your shopping at [Employer hidden — sign up to reveal] from day 1 for you and a nominated user, discretionary company bonus scheme, access to an enhanced electric car scheme, free eye test, discounted rates on [Employer hidden — sign up to reveal] services, Stream flexible pay, company pension, wellbeing services, [Employer hidden — sign up to reveal] Allies Inclusion Networks, excellent parental leave policies, colleague recognition programme, special offers and discounts.

Apply

Are you ready to take the next step and be the guiding force behind one of our Superstores/centres? Apply today and find your everything at [Employer hidden — sign up to reveal].